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Skills

  • Communications
  • Beverage preparation
  • Menu memorization
  • Ordering procedures
  • Regulatory compliance
  • Food preparation and safety
  • Dishwashing protocol adherence
  • Employee of the Month recognition
  • First Aid/CPR
  • Customer service

Work Experiences

  • Achieved Employee of the Year for cleanest restaurant in 2019.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of process project by category team, which resulted in process.
  • Used sales techniques such as suggestive selling and others.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Achieved resolution in an average time of 9 minutes.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Collaborated with the event management team.
  • Kept enough condiments on hand and well-stocked drink stations to keep service flowing smoothly.

Summaries

  • Committed to high standards of cleanliness.
  • Achieved consistently high customer satisfaction ratings.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dining Assistant with 15 years of experience who is enthusiastic and driven.
  • Collaborative team player.
  • Committed to high standards of food safety.
  • Dining Assistant is a multi-talented Dining Assistant who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Food safety and industry best practices are second nature to her.
  • Within Miscellaneous, senior Dining Assistant and outstanding performer in stakeholder engagement and risk assessment.

Accomplishments

  • Collaborated with kitchen staff to ensure the timely delivery of correct meal orders, reducing kitchen errors by 61%.
  • Decreased average table turnover time by 47% by effectively coordinating between front of house and kitchen staff.
  • Awarded Employee of the Month in 4 months, 2017 for maintaining 53% customer satisfaction during peak shifts.
  • Implemented a new utensil organization system that slashed setup times by 54%, enhancing preparation during rush hours.
  • Supervised the service of 17 banquets or large parties, ensuring timely delivery and quality control of all meals served.
  • Assisted with menu updates based on customer feedback, contributing to a 23% increase in guest satisfactions.
  • Proactively resolved customer complaints within 18 months, ensuring a positive dining experience and preventing escalations.
  • Received PMP for food handling and service in 14 months, 2017, ensuring compliance with local industry standards.
  • Developed individualized customer service approach that addressed specific guest preferences, leading to an increase in loyalty program signups of 43%.
  • Streamlined dining room setup process, reducing preparation time by 43% per shift.

Affiliations

  • Rotary International
  • Member of the International Association of Culinary Professionals (IACP)
  • Society of Women Engineers
  • Volunteer at Meals on Wheels
  • Assisted in organizing local food drives with my Community Church group
  • Completed CPR and First Aid Certification through Red Cross
  • Certification in First Aid for Food Safety through HACCP standards
  • Health and Sanitation Workshop attendee - Hosted by the National Environmental Health Association (NEHA)
  • Association for Computing Machinery
  • Member of the Association of Nutrition & Foodservice Professionals (ANFP)

Certifications

  • Certified Professional Food Manager (CPFM) - Beacon Labs
  • Restaurant Safety Certification - Harbor & Co.
  • Forklift Operations Certification (related to storing food stock safely) - Cedar Works
  • Certified Dietary Manager (CDM) - Ironclad Systems
  • Professional Ethics in Food Handling Certificate - Cedar Works
  • Advanced Culinary Skills Certification - Harbor & Co.
  • Tips Alcohol Training and Certification – Cedar Works
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)

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