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Skills

  • Communication skill enhancement
  • Treatment plan development
  • Emotion regulation strategies
  • Process improvement
  • Communications
  • Workshop development
  • Developing treatment plans
  • Solution-focused therapy
  • Attachment Theory
  • Crisis management

Work Experiences

  • Provided individual and group psychotherapy, as well as teletherapy sessions, to assist clients in identifying the emotions at the root of personal and interpersonal conflicts.
  • Adapted therapy plans.
  • Collaborated with a multidisciplinary team to develop systemic interventions for families, leading to improved family function as measured by 33%.
  • Answered 13 calls per two years to help customers with their questions and concerns.
  • Collaborated with legal teams to support clients undergoing divorce proceedings, providing emotional support and reducing resultant trauma by 75%.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Assisted clients in managing relationship stress related to external factors (career, finances), through holistic therapeutic approaches, aligning with realistic long-term goals.
  • Achieved a 47% improvement in client retention.
  • Aligned strategies with realistic long-term goals.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Adjusted counseling strategies.
  • Achieved a 85% improvement in relational ease.
  • Achieved results over a two years-month period.
  • Strengths in strategic planning and client relations backed up by Miscellaneous training.
  • Collaborated with psychologists and social workers.
  • Clear understanding of stakeholder engagement and project management as well as stakeholder engagement training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Balanced work and personal life.
  • Benefited over 8 participants.
  • Achieved a 54% success rate.

Accomplishments

  • Provided crisis intervention support for couples on the verge of separation, leading to 65% reconciliation through intensive therapy.
  • Resolved product issue through consumer testing.
  • Collaborated with a multidisciplinary team to introduce innovative interventions that reduced client conflict recurrence by 17%.
  • Assessed client progress regularly and adjusted therapy techniques as needed to ensure ongoing improvement, increasing emotional openness by 23%.
  • Collaborated with team of 4 in the development of program.
  • Collaborated with clients on attachment-based relationship repair strategies, leading to 69% improvements in long-term relational stability.
  • Designed intervention plans for at-risk families in collaboration with a social worker, yielding an 20% improvement in family cooperation.
  • Enhanced client assessment reports by implementing detailed progress tracking metrics, improving the evaluation of therapy outcomes by 34%.
  • Worked with 6 therapists to introduce trauma-informed practices in group therapy that led to an Excellence Award for workplace mental health advocacy.
  • Managed 6 couples therapy sessions weekly, leading to 47% of clients reporting improved relational dynamics after 17 counseling sessions.

Affiliations

  • Certified Member of the Crisis Intervention Stress Management (CISM)
  • Family Systems Institute Accreditation
  • Society of Human Resource Management
  • Marriage and Parenting Program Facilitation Membership
  • International Society for Traumatic Stress Studies (ISTSS)
  • Jaycees
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Association for Psychological Science (APS)
  • Marriage & Family Counseling Training Member

Certifications

  • Salesforce
  • Certified Relationship Coach (CRC) Harbor & Co.
  • Certified Emotionally Focused Therapist (EFT) Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • American Association for Marriage and Family Therapy (AAMFT) Approved Clinical Supervisor
  • Certified Family Life Educator (CFLE) - Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • Certified Professional Counselor (CPC) Texas
  • Certified Mental Health First Aid Instructor Lakeside Partners
  • Certified Anger Management Specialist (CAMS) - Beacon Labs

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