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Skills

  • Transporting files
  • Event coordination
  • Accounting skills
  • Schedule management
  • Calendar management
  • Coordinating program activities
  • Data entry documentation
  • AR/AP
  • Account balancing reconciliation
  • Cross-departmental collaboration

Work Experiences

  • Maintained a process information tracking system for the program.
  • Raised funds by organizing a number of events and meticulously managing the details to ensure that they were completed on time.
  • Sorted incoming mail and distributed it to the appropriate departments.
  • Maintained 15% accuracy while digitizing records, taking meeting minutes and messages, and transcribing notes in updated process software.
  • Maintained data confidentiality when entering standard and framework information into the QuickBooks system.
  • Assisted with office system troubleshooting, maintenance, and updates.
  • Was the main point of contact for all outside vendors who needed access to the building.
  • Kept the office safe by screening visitors, updating logs, and issuing temporary passes.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Completed projects on time and on budget for senior management by resolving complex issues.

Summaries

  • SAP and Power BI are advanced skills.
  • Responsible Program Support Assistant is getting ready to work with a new Miscellaneous team in Portland or the surrounding area on the next step.
  • Administrative Assistant with strong customer service skills and the resilience to handle the challenges of fast-paced category environments.
  • High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.
  • Individual who is tech-savvy and knows a lot about ServiceNow and Salesforce.
  • Customer-centric and results-driven.
  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 10+ years in the field.
  • French and Spanish are both fluent.
  • With training in Jira use and excellent typing abilities, I am skilled at client relations.
  • Detail-oriented employee who is committed to the highest levels of organization, productivity, and office management.

Accomplishments

  • Implemented a dealership-wide system for tracking extended warranties and service contracts, increasing post-sale service engagement by 60%.
  • Prepared detailed end-of-month vehicle sales reports, ensuring accuracy for financial audit purposes and facilitating smoother reconciliation processes.
  • Organized marketing collateral for various sales events and promotions, increasing event attendance and sales leads by 2 customers.
  • Accurately scheduled and monitored test drives, ensuring all vehicles were ready and available at the showroom, thus increasing customer satisfaction by 64%.
  • Maintained compliance with all state vehicle sales regulations, effectively reducing potential penalties and ensuring smooth audit processes.
  • Developed an inventory status report used for senior management briefings, improving decision-making and leading to targeted purchasing strategies that saved the dealership 7.
  • Assisted in the refinement of financial documentation workflows, leading to a 34% reduction in end-of-day reconciliation errors.
  • Spearheaded the development of a customer feedback system, boosting follow-up response rates by 49% and ensuring a timely resolution to issues.
  • Streamlined the sales documentation process, leading to a 66% improvement in order accuracy and reducing the overall processing time by 16 hours per week.
  • Led new car onboarding procedures from inventory to sales, decreasing bottlenecks and improving the time to market new vehicles by 4 days.

Affiliations

  • Participant, Automotive Data and Reporting Workshop (2018)
  • Administrative Excellence Recipient, Auto Dealer Conference (2016)
  • Active Participant, Dealership Administrative Professionals Network
  • Volunteer, category Automotive Sales Education Initiative
  • Certified Office Administrator, International Association of Administrative Professionals (2018)
  • Affiliate, Automotive Sales and Marketing Association
  • Certified Sales Assistant-Dealer Relations, framework, 2017
  • Volunteer, Car Dealerships Customer Satisfaction Task Force
  • Affiliate, Lead Conversion Efficiency Institute (Atlanta)
  • Member, National Association of Automobile Dealers (NAAD)

Certifications

  • DMV Compliance Specialist Certification – Ohio
  • Certified Fleet Specialist (CFS) - NAFA Fleet Management Association
  • Automotive Technician Accreditation – Cedar Works
  • Certified Warranty Administrator - Vantage
  • American Academy of Financial Management (AAFM)
  • Microsoft Office Specialist (MOS) - Excel 2018
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • QuickBooks Certified User – Northwind

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