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Skills

  • Relationship development
  • Wireless Network Design
  • Estimate generation
  • Compliance with Six Sigma Standards
  • Client Retention Strategies
  • Cross-functional team collaboration
  • Technical troubleshooting
  • Wireless Hardware Installation
  • Problem resolution
  • Routine inspections

Work Experiences

  • Kept track of throughput and latency figures to detect problems with the infrastructure.
  • Actively monitored network performance using Power BI, identifying and mitigating connectivity issues before they impacted users.
  • Met with clients to determine the business and technical requirements for proposed system changes and technology purchases.
  • Addressed recurring wireless issues.
  • Looked at hardware and software to see how efficient, dependable, and compatible it was with existing systems.
  • Set up and maintained systems as well as analyzed user requirements.
  • Addressed signal dropouts.
  • Hoists, drills, precision measuring instruments, and electronic testing devices were among the hand and power tools I used.
  • Achieved sales success in 2020.
  • Analyzed and addressed recurring signal dropouts, cutting disconnection complaints by 73% among long-term clientele.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Deep network engineering expertise is used to achieve desired performance thresholds within the constraints of the customer's unique resources.
  • Boosted deployment speeds by 71% for corporate clients.
  • Within Miscellaneous, senior Wireless Specialist and outstanding performer in risk assessment and performance reporting.
  • Achieved $10 cost savings.
  • Achieved a 28% boost in signal performance.
  • Adept at working cross-functionally to manage critical wireless-related project rollouts, achieving 33% faster client deployments with HubSpot.
  • Accomplished Wireless Specialist.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 32% greater order accuracy.

Accomplishments

  • Analyzed and improved wireless system efficiency for 13 clients, leading to a 57% increase in customer satisfaction.
  • Collaborated with marketing teams to synchronize product lifecycle and rollout timelines, cutting down return rates by 79%.
  • Established vendor relationships that improved Power BI delivery times, reducing project delays by 8 days.
  • Optimized system configurations for remote working solutions, improving wireless network reliability by 53%.
  • Standardized wireless installation processes across 11 branches, reducing customer service incidents by 62%.
  • Led retraining sessions for 4 customer support specialists, reducing call resolution times by 73%.
  • Directed wireless audits in Columbus, leading to a 71% increase in signal strength coverage.
  • Supported product development teams by delivering insights from customer tech support, reducing product escalations by 79% points.
  • Spearheaded integration of system, reducing customer wait times by 32% and boosting satisfaction scores by 56% points.
  • Monitored customer feedback on new product rollouts, influencing future designs and improving satisfaction rates by 67% points.

Affiliations

  • Lions Club
  • International Wireless Communications Expo (IWCE) Professional Network
  • Certified Wireless Technology Specialist (CWTS) prep group
  • National Association of Broadcasters (NAB) – Wireless Communications Division
  • Association of Information Technology Professionals
  • Society of Cable Telecommunications Engineers (SCTE) – Wireless Special Interest Group
  • Nokia Solutions and Networks Alumni
  • Society of Human Resource Management
  • Society for Cable Telecommunications Engineers (SCTE)
  • Cellular Telecommunications Industry Association (CTIA)

Certifications

  • Certified Wireless Network Expert (CWNE)
  • CompTIA Cloud+ Certification category
  • Ubiquiti Wireless Broadband Certification
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Certified Wireless Integration Professional (CWIP)
  • Certified Wireless Design Professional (CWDP)
  • IEEE Wireless Certification Program
  • CompTIA Security+
  • Certification with Ekahau Wireless RF Site Survey Tool

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