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Skills

  • Wireless Hardware Installation
  • Network Troubleshooting
  • Equipment installation and maintenance
  • Systems analyzation
  • MS Office
  • Change management in wireless infrastructure
  • Wireless Network Analysis
  • Communications
  • Network performance monitoring
  • Budgets

Work Experiences

  • Addressed recurring wireless issues.
  • Looked for ways to improve the performance of wireless devices by introducing new hardware or software updates.
  • Achieved a 28% decrease in returned products.
  • Collaborated with users to diagnose and resolve network and device issues, as well as to put in place established technical and procedural solutions.
  • User support activities, such as system problems, corrective actions, resolution status, and completed equipment installations, were meticulously documented.
  • Effectively communicated with vendors in order to determine pricing and technical specifications for available hardware, software, and services.
  • Addressed signal dropouts.
  • Achieved complete coverage in large venues.
  • Completed statement of work reports to ensure that consultation services were properly billed.
  • Took notes on customer feedback so that it could be incorporated into future wireless deployment activities, as well as suggesting ways to improve Wireless Specialist.

Summaries

  • Successful risk assessment and vendor management Communications Technician.
  • Wireless Specialist with 10 years of successful quality assurance and process improvement experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved resolution within the past year.
  • Committed to staying ahead of emerging wireless technologies and compliance standards, reducing operational risks and improving efficiency by 64%.
  • Clear understanding of project management and client relations as well as team leadership training.
  • Within Miscellaneous, senior Wireless Specialist and outstanding performer in risk assessment and performance reporting.
  • Achieved 15% overall cost savings.
  • Achieved $10 cost savings.
  • Accomplished Wireless Specialist.

Accomplishments

  • Documented and resolved framework which led to program.
  • Led troubleshooting workshops for process, decreasing customer-reported issues by 64% in 16 launches.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Directed the installation of enhanced wireless systems, which increased network uptime by 85% in the past year.
  • Utilized method to proactively detect and resolve network issues, reducing downtime by 55%.
  • Led retraining sessions for 4 customer support specialists, reducing call resolution times by 73%.
  • Directed a team to update outdated wireless infrastructure across 11 branches, increasing internet speed by 42% and reducing customer churn by 62%.
  • Analyzed and improved wireless system efficiency for 13 clients, leading to a 57% increase in customer satisfaction.
  • Collaborated with marketing teams to synchronize product lifecycle and rollout timelines, cutting down return rates by 79%.
  • Monitored customer feedback on new product rollouts, influencing future designs and improving satisfaction rates by 67% points.

Affiliations

  • ARMA International – Information and Network Security Special Interest Group
  • WiMAX Forum Technical Working Group
  • Cloud Security Alliance – Wireless and Network Security Division
  • National Association of Broadcasters (NAB) – Wireless Communications Division
  • National Association of Social Workers
  • American Marketing Association
  • FCC Amateur Radio License association
  • InfraGard Members Alliance (IMA) – Cybersecurity and Wireless Protection
  • Wireless LAN Association (WLA)
  • WISP (Wireless Internet Service Providers Association)

Certifications

  • Small Cell Forum Certified Professional
  • Google Certified Professional Cloud Architect
  • Certified Wireless Integration Professional (CWIP)
  • Juniper Networks Certified Wireless Specialist (JNCIS-WLAN)
  • Certification with Ekahau Wireless RF Site Survey Tool
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • WIFI Specialist Certification by category
  • Aruba Certified Mobility Professional (ACMP)
  • Certified Wireless Design Professional (CWDP)

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