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Skills

  • Medical billing and coding
  • MS Office
  • First Aid/CPR
  • Team building
  • Business operations
  • Critical Care Documentation
  • Interdisciplinary team collaboration
  • Insurance Reimbursement Optimization
  • Administrative support
  • Patient Transportation Coordination

Work Experiences

  • Coordinated with patients' families.
  • Cut average discharge processing time by 19% %.
  • Enhanced care quality for 14+ diverse patients.
  • Created and updated patient charts through Workday, meeting or exceeding the system's monthly documentation accuracy standards.
  • Achieved results over 18 months.
  • Arranged post-discharge care.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Collaborated with interdisciplinary teams.
  • Assisted in the preparation of critical care reports.
  • Coordinated interpreter services for patients with limited English proficiency, improving communication and care quality for 2+ diverse patients.

Summaries

  • Achieved targeted workflow improvements by 31%.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Proven experience in category and program environments, as well as knowledge of provider requirements.
  • Within Miscellaneous, senior Critical Care Unit Secretary and outstanding performer in workflow optimization and client relations.
  • Achieved improvement over one year.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Assisted in launching a digital communication platform that reduced manual paperwork errors by 61%, improving interdepartmental communication.
  • Managed daily administrative tasks such as scheduling and data entry, improving overall operational efficiency in the critical care unit.
  • Ensured timely entry of clinical instructions and lab updates, reducing patient transfer delays by 36%.
  • Realigned critical care telephone triage procedures for effective handling of medical emergencies, reducing average response times by 21%.
  • Supported critical care teams by generating and distributing real-time patient data under high-pressure conditions, leading to faster treatment decisions.
  • Tracked lab results, medication schedules, and vital signs for 5 patients daily, ensuring compliance with standards and reducing safety incidents by 23%.
  • Prepared and accurately submitted medical reports, contributing to an improved reimbursement rate in medical billing by 29%.
  • Maintained up-to-date patient charts, contributing to a 45% improvement in patient safety based on documented vital sign accuracy.
  • Collaborated with team of 2 in the development of procedure.
  • Documented and resolved category which led to method.

Affiliations

  • Association of PeriOperative Registered Nurses (AORN) – Administrative Professionals Division
  • Association for Healthcare Resource & Materials Management (AHRMM)
  • Medical Administrative Professionals Club at standard
  • International Association of Administrative Professionals
  • Credentialed Revenue Cycle Representative (CRCR)
  • National Association of Health Unit Coordinators (NAHUC)
  • American Society of Healthcare Risk Management (ASHRM)
  • National Association of Social Workers
  • Hospital and Healthsystem Association of Atlanta
  • Jaycees

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Healthcare Administrative Professional (cHAP) - Lakeside Partners
  • Certified Administrative Professional (CAP) – International Association of Administrative Professionals
  • Salesforce
  • Medical Scribe Certification Vantage
  • Patient Access Certification (CHAA) – National Association of Healthcare Access Management
  • Patient Care Technician Certification (CPCT) by NHA
  • Certified Public Accountant (CPA)

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