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Skills
- Attention to regulatory updates ([Specific Regulation])
- Digital mortgage platform usage
- Third-party vendor relationship management
- Client information confidentiality
- Multitasking and workload management
- Training and onboarding new team members
- Credit reporting analysis
- Cash flow and ratios analysis
- CRM software expertise ([CRM Software Name])
- Mortgage documentation preparation
Work Experiences
- Improved borrower qualification timelines.
- Verified income documentation for loan applications.
- Collaborated with multiple departments.
- Verified credit reporting documentation for loan applications.
- Gathered borrower’s documents accurately.
- Improved output quality.
- Collaborated with Loan Officers to structure and submit files for approval within [Lending or Compliance Standard], ensuring [Percentage]% regulatory compliance.
- Reduced document gathering time by [Percentage]%.
- Structured and submitted files for approval.
- Tracked lock-in intervals for [Loan Type] products.
Summaries
- Significantly reduced lock expiration losses by $[Amount].
- Monitored critical loan milestones.
- Reduced processing delays.
- Proficient in handling up to [Number] active loans each month.
- Provided effective loan support.
- Reduced onboarding time by [Percentage]%.
- Proficient in reducing average loan application callbacks by [Percentage]% through proactive status updates and efficient borrower communication.
- Maintained compliance with underwriters’ guidelines.
- Processed up to [Number] loan applications per week.
- Implements tight tracking and data documentation.
Accomplishments
- Used [Software] to track client loan progress and follow up on missing documents, reducing loan delays by [Number] days.
- Monitored closing schedules and coordinated with title companies, ensuring [Percentage]% of loans closed on time over [Number] months.
- Collaborated with underwriters to ensure all loans complied with federal and state mortgage regulations.
- Collaborated with compliance teams to ensure all loan documentation met regulatory standards, passing audits with zero findings.
- Streamlined pre-qualification processes, reducing processing time by [Number] days while maintaining adherence to underwriting guidelines.
- Assisted in successfully closing [Number] loans per month by coordinating between underwriters, processors, and title companies.
- Provided exceptional customer service, addressing inquiries and resolving issues within [Timeframe], achieving [Percentage]% client retention.
- Improved loan file accuracy by implementing a dual-check system, reducing underwriting errors by [Percentage]%.
- Reduced file errors by [Percentage]% through the introduction of updated quality control measures.
- Supported underwriting efforts by compiling and verifying necessary financial documents for [Number] clients monthly.
Affiliations
Certifications
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