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Skills

  • Team management
  • Talent development
  • Business operations
  • Operational improvement
  • Communications
  • Product merchandising
  • Interdepartmental collaboration
  • Conflict resolution
  • Customer retention programs
  • Budget Management

Work Experiences

  • Achieved a labor cost reduction of 56%.
  • Achieved 82% more accurate sales forecasting.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Taught newly hired Retail Heads how to upsell using cross-functional collaboration and vendor management, boosting job expertise within one year.
  • Championed a store-wide sustainability initiative, reducing waste by 44% % and earning Six Sigma.
  • Achieved results within 8 months.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Successfully introduced new product lines that resulted in a 9% increase in annual profits.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.

Summaries

  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Astute Retail Head who is dedicated to providing excellent customer service and assistance.
  • Achieved 63% improvement in sales forecasting accuracy.
  • Professional with quality assurance and vendor management abilities who is dependable and attentive.
  • Achieved 4 new sign-ups across three years.
  • Supervisor with 3 years of experience leading talented salespeople who is results-oriented.
  • Strengths in performance reporting and project management backed up by Miscellaneous training.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Achieved results over 7 years.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Created custom promotional campaigns with marketing, generating an additional 19% monthly sales during process.
  • Reduced costly stockouts across 11 stores through predictive analytics, lifting total revenue by 47% across retail operations.
  • Directed the implementation of a Asana-based POS system, reducing transaction time by 21% and improving checkout satisfaction ratings.
  • Developed and implemented training programs for 6 sales associates, improving individual sales performance by 16% and enhancing overall team productivity.
  • Worked with supply chain and logistics teams to decrease return rates on Tableau by 65% due to enhanced product quality control measures.
  • Supported continuous improvement efforts in product placement strategies, leading to 27% reduction in customer search time and higher immediate purchase conversion rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored 7 department heads, raising leadership competency by 75% and promoting internal capability development.
  • Implemented global store layout standards across 2 locations, leading to a 36% increase in foot traffic and 47% higher sales per customer.
  • Designed and led training sessions to improve customer service protocols, resulting in 69% increase in positive customer feedback over three years.

Affiliations

  • Advisory Board Member, Customer Loyalty Assoc. 2021-2020
  • Certified Customer Loyalty Specialist (CCLS) certification from procedure – 2021
  • Cross-Functional Leadership Forum - Panelist/Keynote Speaker 2024
  • National Association of Social Workers
  • Certified Supply Chain Professional (CSCP) – 2022
  • Professional Association of Retail Accountants (PARA)
  • Shop! Association (Global Trade Association for Retail Environments)
  • International Council of Shopping Centers (ICSC) Member
  • Freemason
  • Multilingual Retail Communication Network (MRCN)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Diversity, Equity & Inclusion Professional (CDEI)
  • Certified Customer Experience Professional (CCXP)
  • CompTIA Security+
  • CRM Software Professional Certification - Power BI
  • Certified Ecommerce Operations Specialist (CEOS)
  • CompTIA Network+
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Retail Operations Professional (CROP)

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