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Skills

  • Sales pipeline management
  • Sales presentations
  • High-value client presentations
  • Quarterly Business Reviews (QBR)
  • Client Feedback Analysis
  • Strategic account development
  • Sales processes
  • Multiregional account management
  • Business development and planning
  • Cross-functional team collaboration

Work Experiences

  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Increased sales revenues to $18 for metric services by utilizing effective negotiating skills.
  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
  • Increased market penetration and sales figures by 17% by leveraging supplier relationships and personally overseeing negotiations.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Hired, supervised, and coached 9 employees on sales strategies to maximize performance.
  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Cut one year spending by 9% by using ServiceNow to create effective budgets.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.

Summaries

  • Dedicated to streamlining processes while maximizing employee potential.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Achieved an average 83% increase in client retention.
  • Within Miscellaneous, senior Regional Relationship Manager and outstanding performer in strategic planning and budget management.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • Achieved a 18% improvement in renewal rates.
  • Regional Relationship Manager is a multi-talented Regional Relationship Manager who is consistently rewarded for planning and operational improvements.
  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Achieved 62% faster service delivery.
  • Accomplished Regional Relationship Manager driven to lead sales teams to achieve record-setting revenue gains. Manage 5+ accounts, generating more than $5 in revenue per the past year.

Accomplishments

  • Led the regional onboarding of 18 new high-net-worth clients, resulting in portfolio growth of 25% within the first quarter.
  • Earned Scrum Master, enabling superior customer relationship management across diverse market segments in Raleigh.
  • Coordinated cross-departmental efforts to resolve high-priority issues, cutting issue resolution times by 24% hours.
  • Resolved product issue through consumer testing.
  • Developed and implemented targeted retention strategies across 18 regions, driving a 38% improvement in overall customer satisfaction.
  • Managed accounts in the Southeast and exceeded revenue targets by 16% through personalized relationship-building strategies.
  • Optimized post-sales client follow-up procedures, reducing feedback response time by 38% and improving satisfaction scores.
  • Implemented tailored service plans for top-tier clients, generating an additional $12 in quarterly revenue.
  • Collaborated with team of 11 in the development of system.
  • Collaborated with marketing to redesign and optimize client outreach campaigns, achieving a 58% increase in engagement and lead conversions.

Affiliations

  • Executive Member at World Trade Organization (WTO) Boston
  • Global Sales Science Institute (GSSI)
  • Customer Success Association
  • CRM Evolution Conference and Expo 2015
  • Board Member at initiative
  • Sales Management Association
  • Society of Human Resource Management
  • Institute for Supply Management (ISM)
  • National Business Development Association (NBDA)
  • Lions Club

Certifications

  • Green Belt Six Sigma Certification - 2016 - Beacon Labs
  • Advanced Customer Retention Solutions Certification - Brightline
  • Salesforce Certified Sales Cloud Consultant - framework
  • Certified Strategic Sales Executive - Vantage
  • Certified Sales Leadership Professional (CSLP) - Vantage
  • Certified Public Accountant (CPA)
  • Business Communication Certificate - Harvard Business School Online
  • Project Management Professional (PMP)
  • Salesforce
  • Project Management Professional (PMP) – Project Management Institute (PMI)

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