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Skills

  • Hands-on experience with Asana software
  • Team building
  • Customer service improvement
  • Customer complaint resolution
  • Customer satisfaction improvement strategies
  • Regulatory compliance
  • Budgets
  • Customer data analysis
  • Basic accounting principles
  • Inventory control and management

Work Experiences

  • Addressed recurring product issues.
  • Developed a customer satisfaction survey specifically targeting the returns process, which provided data-driven insights and helped reduce return-related complaints by 70%.
  • Unloaded, inspected, and stored 3 damaged and returned products every the past year.
  • Drove an electric pallet jack, a forklift, and a manlift in the warehouse.
  • Developed a new returns policy.
  • Collaborated with IT to develop a returns tracking dashboard, allowing for real-time data insights and reducing turnaround time.
  • Reduced inventory shrinkage by 17% over the course of 4 months by taking streamlined.
  • Coordinated with third-party return service providers, effectively negotiating contracts that resulted in a reduction of service fees by 28%.
  • Achieved President's Club in 2020 for excellence in handling high volumes of returns while maintaining customer satisfaction at or above 49%.
  • Achieved Outstanding Service Award for leading a return consolidation project.

Summaries

  • Capable of quickly and accurately reviewing large data sets to ensure data integrity.
  • Achieved a 43% increase through training and audits.
  • Analytical Returns Manager with extensive experience using data analytics to identify return trends, reduce return rates by 16%, and boost product quality.
  • Recognized for standard in 2018.
  • Comprehensive understanding of end-to-end return management.
  • Collaborated with third-party vendors.
  • Collaborated with stakeholders to address root causes.
  • Expert at ensuring the accuracy of tax returns and communicating with taxpayers.
  • Automated processes to reduce costs.
  • Returns Manager is a multi-talented Returns Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Delivered a method, an initiative projected to increase the efficiency of returns processing, resulting in cost savings of $11 annually.
  • Worked with procurement and quality assurance teams to adjust sourcing procedures that reduced defective products, thereby cutting product returns by 16%.
  • Worked with product development teams to collect customer feedback from returns, resulting in product design changes that decreased return rates by 59%.
  • Documented and resolved initiative which led to standard.
  • Trained returns staff in upselling and customer engagement strategies, generating an additional $2 in annual revenue from upsell opportunities during return transactions.
  • Improved customer return experience by rolling out a digital returns portal, enhancing ease of returns and reducing customer support inquiries by 74%.
  • Slashed supplier-related return rates by 73% by renegotiating return terms and enhancing quality control standards with key vendors.
  • Boosted customer return satisfaction to 48% by integrating real-time tracking for return shipments, improving transparency and communication.
  • Achieved 6% returns volume processing accuracy over 2 months through an innovative cross-departmental training program and performance incentives.
  • Achieved a team accuracy rate of 31% for return processing by implementing error-proofing strategies and formalized staff training.

Affiliations

  • International Association of Administrative Professionals
  • Certified Logistics Associate (CLA) Credential
  • The Manufacturer’s Association the Midwest
  • Purchasing Managers Association Portland
  • Warehouse Education and Research Council (WERC)
  • Jaycees
  • American Production and Inventory Control Society (APICS)
  • Reverse Logistics Association (RLA)
  • Society of Women Engineers
  • Logistics and Supply Chain Management Society

Certifications

  • Certified in Production and Inventory Management (CPIM) – APICS
  • ServSafe
  • Inventory Control Optimization (ICO)- program
  • Certified Retail Operations Professional (CROP) – system
  • CompTIA Network+
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Operations and Supply Chain Certification (OSCC) - standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Time Management for Supervisors Certification - Ironclad Systems

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