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Skills

  • Motor fuel tax laws
  • Relationship development
  • Communication with cross-department teams
  • Metric equipment
  • Customer escalation handling
  • Customer service
  • Cross-functional collaboration
  • Supervision
  • First Aid/CPR
  • Hands-on experience with Asana software

Work Experiences

  • Coordinated with third-party return service providers, effectively negotiating contracts that resulted in a reduction of service fees by 28%.
  • Credited returns to recoup $2 in annual losses.
  • Unloaded, inspected, and stored 3 damaged and returned products every the past year.
  • Reduced inventory shrinkage by 17% over the course of 4 months by taking streamlined.
  • Developed a customer satisfaction survey.
  • Achieved Outstanding Service Award in 2019.
  • Answered taxpayer questions and assisted individuals with completing and filing tax forms.
  • Aligned with the loss prevention team.
  • Supported inventory distribution decisions with documentation and calculations.
  • Coordinated with the inventory team.

Summaries

  • Japanese conversational skills
  • Accomplished Returns Manager.
  • Comprehensive understanding of end-to-end return management.
  • Achieved $17 savings annually.
  • Expert at accurately transcribing updated demographics and other data from taxpayers.
  • Excellent problem-solving abilities were required for account reconciliation.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Boosted product quality.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Reduced returns processing time by 62% by restacking workflows and upgrading internal tools, enhancing daily throughput capacity.
  • Utilized data analytics tools to analyze customer return trends, reducing returns by 29% after identifying and addressing recurring product issues with the procurement team.
  • Initiated a cross-functional collaboration with the loss prevention team, resulting in an 66% reduction in return fraud through improved systems and training.
  • Boosted customer return satisfaction to 48% by integrating real-time tracking for return shipments, improving transparency and communication.
  • Reduced return-related customer complaints by 54% through refining communication and streamlining the return authorization process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a cost-effective, eco-friendly returns disposal strategy, saving disposal costs by 84% while adhering to environmental guidelines.
  • Resolved product issue through consumer testing.
  • Streamlined coordination with third-party logistics for handling high-priority returns, cutting delivery times for return shipments by 17 days.
  • Awarded OSHA for excellence in returns management, reflecting proficiency in improving department efficiency and reducing operational costs.

Affiliations

  • Certified Logistics Associate (CLA) Credential
  • Society of Women Engineers
  • Toastmasters
  • Project Management Institute
  • Society of Human Resource Management
  • National Association for Business Resources
  • Association of Information Technology Professionals
  • Institute of Supply Management (ISM)
  • Freemason
  • Association for Supply Chain Management (APICS)

Certifications

  • Inventory Control Optimization (ICO)- program
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Project Management Professional (PMP)
  • Certified Reverse Logistics Manager (CRLM) - metric
  • Cisco Certified Network Associate (CCNA)
  • Certified Specialist in Warehouse and Inventory Management (CSWIM) - procedure
  • Retail Operations and Return Management (ROM-Cert) - program
  • Customer Returns Excellence Management Certification (CREM) - Summit Group

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