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Skills

  • Training curriculum development
  • E-intake solution integration
  • Conflict resolution during client onboarding
  • Reporting and analysis
  • MS Office
  • Interagency regulation navigation
  • Customer service
  • Project organization
  • Client eligibility determination
  • Healthcare compliance auditing

Work Experiences

  • Allowed team members to monitor client status in real-time.
  • Achieved compliance in 2016.
  • Oversaw the delivery of method project by framework team, which resulted in metric.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Addressed client needs promptly.
  • Assisted in the development of new e-intake software.
  • Champion client advocacy during the intake process by ensuring their needs and preferences were effectively communicated to relevant stakeholders.
  • Transported Adobe Creative Suite to 6 months customer locations.
  • Fixed problems, reassembled items, and ran additional tests.

Summaries

  • Achieved a 66% reduction in documentation errors.
  • Adept Intake Technician recognized for compliance excellence and error-free patient records. Consistently met and exceeded departmental goals by automating data entry and achieving process.
  • Applied intake and case management knowledge.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 25% reduction in onboarding time.
  • Accomplished Intake Technician proficient in EHR management and regulatory compliance. Delivered a 16% increase in patient intake efficiency by introducing advanced workflow solutions.
  • Intake Technician metric procedure Intake Technician procedure Intake Technician Intake Technician [Job
  • Highly detailed with a long history of catching minor flaws that others would overlook.
  • Highly organized, with good judgment, analytical problem-solving abilities, and a decisive personality.
  • Boosted procedure efficiency by 82%.

Accomplishments

  • Monitored and managed intake workflows to prioritize urgent care cases, reducing average patient wait times by 18%.
  • Worked closely with healthcare professionals and regulatory advisors to ensure all patient information met compliance with system, improving audit readiness by 25%.
  • Documented and resolved method which led to category.
  • Analyzed client feedback and intake patterns to identify common errors, making data-informed changes that reduced repeat entries by 2 cases per month.
  • Led initiative to overhaul digital intake form design, reducing form abandonment rates by 29% and improving user experience.
  • Contributed to a client-focused training program that reduced intake processing times from category to standard, enhancing team productivity.
  • Successfully processed 10 intake applications per day, maintaining a 64% success rate on first-time submissions.
  • Established a priority flagging system for high-risk clients, cutting response time for urgent cases by metric per client.
  • Collaborated with external agencies to facilitate approvals of medical services for over 18 patients, while maintaining a 71% compliance rate.
  • Utilized time-sensitive document processing techniques, reducing intake process errors from 49% to 48% over a 2016-month period.

Affiliations

  • Human Factors and Ergonomics Society - Healthcare Technical Group (HFES)
  • Lions Club
  • Commission for Case Manager Certification (CCMC)
  • Patient Advocate Certification Board (PACB)
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Association of University Programs in Health Administration (AUPHA)
  • Case Management Society of America (CMSA)
  • Accreditation Council for Case Management (ACCM)
  • Society of Clinical Research Associates (SOCRA)

Certifications

  • Certified Information Privacy Professional/United States (CIPP/US)
  • Certified Medical Office Manager (CMOM)
  • Certified Healthcare Documentation Specialist (CHDS)
  • Health Information Management Certification (HIMC)
  • Certified Professional Coder (CPC)
  • Certified in Healthcare Privacy Compliance (CHPC)
  • Certified Business Analysis Professional (CBAP)
  • Certified Intake Specialist (CIS)
  • Data Privacy and Compliance Management Certification
  • Certified Patient Access Representative (CPAR)

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