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Skills

  • Revenue generation
  • Team development
  • Map reading skills
  • Excellent time management
  • Trip planning
  • Cold chain industry background
  • Safety-conscious
  • Doubles and Triples Endorsements
  • Global logistics
  • Computer-aided dispatching

Work Experiences

  • Forecasted manpower requirements based on daily workload and company goals.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was responsible for maintaining accurate stock records and schedules.
  • Achieved zero discrepancies.
  • Transported Workday to 18 months customer locations.
  • Created budgets, kept track of warehouse costs, and cut costs where I could.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Notified subscribers' emergency contacts about alarm activity.
  • Had an excellent attendance record and was always on time for work.
  • Achieved highest urgent call routing accuracy in 2018.

Summaries

  • Emergency Dispatch Operator with 7 years of successful project management and vendor management experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.
  • Within Transportation, senior Emergency Dispatch Operator and outstanding performer in project management and data analysis.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Emergency Dispatch Operator with experience in warehouse operations and logistics.
  • Dedicated 911 Dispatcher with 18 years of experience in the field.
  • Knowledgable in a variety of design and testing methodologies.
  • Dedicated to learning, growing, and succeeding in Transportation.
  • Determined Logistics Manager with a knack for negotiating and putting cost-cutting measures in place without sacrificing quality.

Accomplishments

  • Documented and resolved system which led to program.
  • Collaborated with team of 5 in the development of framework.
  • Optimized emergency call triage protocols, leading to a 69% increase in high-risk case identification and prioritization.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Revamped call monitoring procedures, resulting in an Excellence Award for operational excellence in 2016 with 85% fewer delays in response.
  • Oversaw operations for an on-site distribution center processing approximately 14 shipments per day.
  • Implemented a new shift log system that reduced response discrepancies by 80%, improving tracking accuracy.
  • Monitored city-wide emergency patterns and pushed real-time adjustments, leading to a 71% increase in successful dispatch resolutions.
  • Increased sales 15% over two years.

Affiliations

  • FirstNet Public Safety Network User
  • Public Safety Telecommunicator Certification (PMP, 2021)
  • Toastmasters
  • Public Safety Technology Forum Attendee (2023)
  • International Association of Administrative Professionals
  • Federal Emergency Management Agency (FEMA) Trainings
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • International Association of Chiefs of Police (IACP)
  • Lions Club

Certifications

  • CompTIA A+ Technician
  • Emergency Medical Dispatcher (EMD) Certification - Lakeside Partners
  • First Aid/CPR Certified
  • Public Safety Telecommunicator Training – method
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Various Communication Protocol Systems (CPS) Training Certifications
  • Certified Disaster Response and Recovery Specialist (CDRRS)
  • Enhanced 911 (E911) Training Certification

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