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Skills

  • Patient contact
  • Regulatory compliance
  • Insurance application screening and pre-approval assistance
  • Insurance underwriting support
  • Risk Assessment Analysis
  • CRM system management to enhance client tracking
  • Data entry
  • Project organization
  • Coordination between underwriters and clients
  • Improving administrative processes

Work Experiences

  • Contributed to underwriting risk analysis.
  • Assumed temporary leadership over a workload increase during one year, effectively reallocating resources to meet an 17% output surge.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Achieved a 19% customer retention rate.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed to the underwriting risk analysis process by identifying potential policy exclusions, saving the company $5 annually in claims.
  • Contributed to reduced liability.
  • Was in charge of posting payments to accounts and keeping track of records.
  • Analyzed underwriting documentation.
  • Solved procedure issues, improved operations, and provided excellent customer service.

Summaries

  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate method systems is one of my specialties.
  • Achieved 70% reduction in manual time for underwriting staff.
  • Collaborated cross-functionally.
  • Achieved a 32% rise in data accuracy.
  • Automated workflows with method.
  • Analyzed performance data.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished underwriting support professional.
  • Insurance Verification Specialist with 14 years of experience explaining benefits and tracking coverage.
  • Achieved 67% faster turnaround times.

Accomplishments

  • Performed quantitative analysis of underwriting data, providing insights that reduced processing errors by 82%.
  • Integrated the adoption of framework, reducing manual errors in the underwriting entry process by 27%.
  • Helped streamline client eligibility review, increasing throughput in the underwriting department by 35% over several months.
  • Spearheaded the digitization of underwriting files, cutting document retrieval time by 54%.
  • Developed and maintained internal databases for underwriting team, improving policy tracking processes by 4 hours per week.
  • Resolved product issue through consumer testing.
  • Collaborated with cross-functional teams to implement initiative, improving underwriting cycle times by 26%.
  • Organized and scheduled high-priority underwriting meetings, facilitating timely decision-making and increasing successful policy closures by 26%.
  • Aided in comprehensive risk analysis, improving underwriting decision-making by implementing initiative.
  • Assisted in verifying underwriting documentation, ensuring compliance with federal and state regulations.

Affiliations

  • International Insurance Institute (III)
  • American Marketing Association
  • Association for Computing Machinery
  • Underwriting Agencies Council (UAC)
  • Insurance Institute of America (IIA)
  • Professional Liability Underwriting Society (PLUS)
  • Health Insurance Underwriters Association (HUA)
  • American Council of Life Insurers (ACLI)
  • American Society of Safety Professionals
  • American Medical Informatics Association

Certifications

  • CompTIA Security+
  • Microsoft Office Specialist in Excel
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Insurance Data Security Professional (CIDSP)
  • Certified Public Accountant (CPA)
  • Associate in Management (AIM)
  • Certified Professional, Life and Health Insurance Program (CPLHI)
  • Chartered Property and Casualty Underwriter (CPCU)
  • Associate in Insurance Data Analytics (AIDA)

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