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Skills

  • Telephone reservations
  • First Aid/CPR
  • Data entry and recordkeeping
  • Vendor negotiation
  • High-value client retention strategies
  • Handling complex itineraries for executives
  • Customer service in high-pressure environments
  • Corporate Travel Planning
  • MS Office
  • Method equipment

Work Experiences

  • Assisted in securing group travel discounts for conferences, saving Beacon Labs up to $16 per event within 2021.
  • Accommodated specific client preferences.
  • Assisted in securing group travel discounts.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Coordinate bookings and schedules with tour operators and other key partners such as hotels and airlines.
  • Achieved a 43% improvement in customer satisfaction.
  • Booked and coordinated international travel visas.
  • Assisted 5 clients.
  • I'm in charge of processing customer orders and payments.
  • Achieved 54% higher post-trip feedback submissions.

Summaries

  • Offering 6 years of Miscellaneous experience.
  • In the procedure industry, an outgoing Reservation Agent was recognized for using up-selling techniques to maximize revenue.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved this growth in 2019.
  • To achieve positive outcomes, works to answer all questions from guests via phone or email.
  • Consultative Travel Assistant with expertise in client relationship management, increasing upsell bookings by 52% through consistent communication and tailored recommendations.
  • Customer-focused Reservation Agent with 7 years of Miscellaneous experience.
  • Consistently met client preferences.
  • Achieved high client satisfaction.
  • Friendly Reservation Agent with experience interacting effectively with guests of various ages, backgrounds, and interests over the phone.

Accomplishments

  • Used program to coordinate and book travel arrangements for 18 international conferences, ensuring seamless operations and timely bookings.
  • Analyzed traveler profile data to streamline travel preferences, leading to 49% faster booking processing.
  • Achieved ITIL that improved expertise in corporate travel management, leading to faster and more accurate arrangements.
  • Negotiated long-term hotel contracts that saved 19% in accommodation costs while maintaining preferred room availability for corporate clients.
  • Coordinated travel for 4 international trips and streamlined scheduling, improving on-time departure rates by 55%.
  • Designed a loyalty program that boosted repeat client business, increasing year-over-year bookings by 62%.
  • Provided pre-departure travel briefings for corporate travelers, reducing travel-related issues by 62%.
  • Assisted in the coordination of incentive travel programs, contributing to a 66% increase in internal employee engagement initiatives.
  • Achieved CPA to provide expert consultation on international visa regulations, reducing documentation errors by 32%.
  • Tracked travel expenses for over 12 trips, proactively identifying cost-saving opportunities which balanced the client's travel budget.

Affiliations

  • American Marketing Association
  • Association for Women Travel Executives (AWTE)
  • United States Tour Operators Association (USTOA)
  • Corporate Event Marketing Association (CEMA)
  • International Council of Nurses
  • Society of Human Resource Management
  • Freemason
  • Society for Incentive Travel Excellence (SITE)
  • Meeting Professionals International (MPI)
  • American Society of Travel Advisors (ASTA)

Certifications

  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • SmartPoint Galileo Training Certification by Travelport HubSpot
  • Global Business Travel Association (GBTA) Professional Certification
  • CompTIA A+ Technician
  • Certified Travel Associate (CTA) by The Travel Institute
  • Cruise Lines International Association (CLIA) Certification
  • Travel Sales Specialist (TSS)
  • Eco-Tourism Professional Certification

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