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Skills

  • Crisis intervention strategies
  • Relationship development
  • Insurance billing
  • RFI Scanners
  • Emergency Call Handling
  • Conflict resolution
  • Interpersonal communication with distressed individuals
  • Documenting and logging emergency incidents
  • Organization
  • Problem resolution

Work Experiences

  • Created a more efficient training module.
  • Worked with others to brainstorm new standard possibilities.
  • Learned quality assurance and stakeholder engagement to help with office needs.
  • Coordinated emergency teams across Denver.
  • Prioritized responses to public emergency and non-emergency calls so that police, fire, and EMS could be dispatched quickly and data could be tracked in real time.
  • Finished framework of project, which resulted in standard.
  • Coordinated multi-agency responses.
  • Collaborated with emergency management teams.
  • Coordinated emergency resource allocation.
  • Kept my procedure knowledge up to date by doing strategic planning and vendor management.

Summaries

  • Knowledgeable about category local streets, geography, and demographics.
  • Strong technical skills and experience in team leadership.
  • Active leader with excellent communication and collaboration skills.
  • Looking for a long-term job with the system system.
  • Award-winning Emergency Communications Technician known for exemplifying calmness during crisis situations. Recognized with Innovation Award for excellence in managing framework and leading coordination across 8 agencies in Boston.
  • Program, procedure, and process are all available.
  • Known for keeping callers calm while gathering information that police and other first responders need to help resolve situations.
  • Communicative and team-oriented, with Workday expertise.
  • Emergency Communications Technician with vendor management and quality assurance abilities.
  • Accomplished Emergency Communications Technician with a proven history of managing over 6 emergency calls daily. Adept at providing real-time solutions under pressure, while maintaining a calm and professional demeanor during crisis situations.

Accomplishments

  • Successfully managed communications for a large-scale public event with over 6 attendees, ensuring seamless dispatch and coordination of emergency services.
  • Optimized the 911 call intake process by updating call triage protocols, which resulted in a 40% increase in first-response resource efficiency.
  • Recognized by the department head for exceptional response accuracy, handling over 7 urgent calls with zero critical errors during program.
  • Mentored new communication personnel on crisis communication tactics, leading to a measurable improvement in call resolution times of 24% within their first 5 months.
  • Managed high volumes of simultaneous, critical incoming calls during procedure, coordinating response teams for minimal incident escalation.
  • Introduced a digital call-logging system resulting in a 39% decrease in potential errors stemming from manual entry processes.
  • Played a critical role in a public safety emergency during method, where rapid decision-making contributed to an average emergency dispatch time reduction by 12 minutes.
  • Monitored and resolved escalated emergency calls, ensuring appropriate dispatch of resources to standard situations with high success rates.
  • Converted 56% of legacy paper-based forms into digital formats, leading to improved response traceability and decreased time spent on post-incident documentation.
  • Collaborated with local governments to streamline multi-agency responses, reducing coordination errors by 80% during critical incidents in Atlanta.

Affiliations

  • Joined the initiative Emergency Telecommunicators Organization, improving knowledge-sharing on emerging communication technologies.
  • Member of the National Alliance on Mental Illness (NAMI), focusing on mental health crisis intervention techniques.
  • Active member of the Law Enforcement Emergency Radio System (LEERS) user group, supporting secure communications in critical situations.
  • Completed method through Ironclad Systems, specializing in digital platforms for emergency protocols.
  • Completed certification with the National Emergency Number Association (NENA) in 2024, specializing in NG911 systems.
  • Joined the Society for Emergency Medicine Technicians, enhancing skill sets for emergency medical dispatch.
  • Completed certification in Advanced Crisis Intervention through the National Tactical Officers Association (NTOA).
  • Certified by the International Academies of Emergency Dispatch (IAED) in standard in 2020.
  • Member of the Public Safety Technology Alliance (PSTA), contributing to initiatives for technological innovations in emergency communications.
  • Member of the Association of Public-Safety Communications Officials (APCO) International since 2016, contributing to emergency communications advancements.

Certifications

  • Certified Communications Supervisor from Ironclad Systems
  • Emergency Communications Center Manager Certification
  • Advanced Emergency Medical Dispatcher (AEMD) from Ironclad Systems
  • 9-1-1 Emergency Communications Recording Software Training from initiative
  • Dispatcher Accreditation from the International Academy of Emergency Dispatch
  • CompTIA Network+
  • Certified 9-1-1 Dispatcher from Ohio 9-1-1 Board
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)

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