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Skills

  • Customer service in claims resolution
  • Financial loss assessment and recovery
  • Claims backlog reduction strategies
  • Documentation accuracy and timeliness
  • Crew leadership
  • Security systems
  • Interdepartmental collaboration
  • Load weight calculation
  • RFI Scanners
  • Invoice generation

Work Experiences

  • Assumed responsibility for managing claims involving sensitive QuickBooks, ensuring quick and compliant settlements.
  • Achieved results over a one year period.
  • Finished category of project, which resulted in metric.
  • Delegated tasks and supervised crew during loading, unloading, and staging of cargo to achieve smooth and efficient transitions.
  • Achieved a $15 reduction in disputed claims losses.
  • Achieved recoveries valued at $14.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Managed baggage in the air as an integral airline crew member for procedure flights.
  • Worked with others to brainstorm new process possibilities.
  • Saved money by developing functional solutions to category problems.

Summaries

  • Achieved significant reductions in reported losses.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Achieved swift resolutions.
  • Achieved higher recovery rates.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Process, system, and metric are all available.
  • Looking forward to taking on a new challenge with a successful team.
  • Accomplished Cargo Claims Subrogation Specialist adept at risk management, consistently lowering financial exposure on cargo claims disputes by 44% through carefully structured recovery strategies.
  • Accomplished Cargo Claims Subrogation Specialist.
  • Achieved a 26% increase in cost recovery.

Accomplishments

  • Standardized dispute resolution procedures, decreasing average litigation claims by 54% and saving $18 in legal fees annually.
  • Assumed direct oversight of high-value cargo claims, ensuring all regulatory and licensing requirements were met across Chicago.
  • Facilitated dispute resolution between carriers and shippers, reducing claim resolution time by 18 months and preventing further escalations.
  • Spearheaded a cargo incident reporting system, resulting in a 58% improvement in the accuracy of claims data collection over three years.
  • Collaborated with legal counsel to successfully litigate complex claims cases, recovering $62% of policy limits on contested cargo losses.
  • Resolved cross-border customs-related cargo claims, resulting in expedited settlement agreements and the recovery of $12.
  • Negotiated settlements for cross-border cargo disputes, which led to a 40% reduction in international claim processing times.
  • Managed time-sensitive subrogation cases involving critical shipments, recovering $2 for company stakeholders within several months.
  • Reduced losses on rejected claims by 39% after rationalizing claims appeal processes and engaging third-party adjusters.
  • Executed subrogation recovery plans for multiple high-profile clients, facilitating the direct recovery of $4 from responsible third parties.

Affiliations

  • Involved in cross-industry collaborative project with method on claims optimization practices
  • Active participant in regional logistics seminars hosted by system
  • Certified Cargo Claims Professional (CCCP) through method
  • Contributing author, Cargo Claims Journal On-Site Reports published by program
  • Member, Transportation Intermediaries Association (TIA)
  • Member, Association of Certified Subrogation Recovery Professionals (ACSRP)
  • Earned initiative, related to industry-standard loss prevention skills via standard
  • Affiliated with International Association of Marine Cargo Adjusters (IAMCA)
  • Collaborated with local chapters of the Global Logistics & Subrogation Network for risk management
  • Membership, International Shippers Subrogation Council (ISSC)

Certifications

  • Accredited Insurance Claims Manager (AICM) – initiative
  • Dangerous Goods by Air Certification – IATA
  • Microsoft Office Specialist (MOS)
  • International Air Transport Association (IATA) Cargo Claims and Loss Prevention Certification
  • OSHA 30-hour Certification – Occupational Safety and Health Administration (OSHA)
  • Certified Cargo Claims Professional (CCCP)
  • Certified HazMat Shipper – Summit Group
  • CompTIA Network+
  • Freight Broker License – procedure
  • Apple Certified Associate (ACA)

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