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Skills

  • Team management
  • Claims backlog reduction strategies
  • RFI Scanners
  • Insurance billing
  • Financial loss assessment and recovery
  • Load weight calculation
  • Business operations
  • Claims data analysis
  • Insurance policy analysis
  • Time management and prioritization

Work Experiences

  • Answered 17 phone calls per the past year to assist customers.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Assumed responsibility for managing claims involving sensitive QuickBooks, ensuring quick and compliant settlements.
  • Achieved 3 cost recovery.
  • Attended workshops on cargo claims management.
  • Developed a reputation for punctuality and hard work.
  • Saved money by developing functional solutions to category problems.
  • Collaborated with international subsidiaries to handle multi-national claims settlements, contributing $[Amount in cross-border recoveries.
  • Followed airline cargo policies, kept track of operations, and reported any irregularities to management for investigation.

Summaries

  • Ability to recognize method issues and integrate initiative solutions to achieve program.
  • Achieved a 16% increase in successful cargo claims recoveries.
  • Looking forward to taking on a new challenge with a successful team.
  • Maintaining baggage documentation and being proficient in Microsoft Excel.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Strategic thinker with expertise in workflow optimization.
  • Motivating leader who has built and managed process teams in the past.
  • Achieved a measurable 71% improvement in subrogation success rates.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Cargo Claims Subrogation Specialist with stakeholder engagement and cross-functional collaboration abilities.

Accomplishments

  • Utilized framework to streamline claim intake processes, reducing processing time by 51% and increasing overall case resolutions.
  • Collaborated with fleet managers and insurers to reduce carrier liabilities, recovering $2 in claims from liable parties.
  • Reduced losses on rejected claims by 39% after rationalizing claims appeal processes and engaging third-party adjusters.
  • Negotiated with domestic and international insurer underwriters, reducing average premiums by 42% and saving $10 over several months.
  • Managed claims involving temperature-sensitive cargo, maintaining compliance with insurance and industry standards while minimizing spoilage claims.
  • Identified and analyzed claims trends using advanced claims data analytics, resulting in the prevention of recurring damages and cost savings of $15.
  • Optimized partnerships with law enforcement agencies, resulting in the successful investigation and retrieval of $17 in stolen freight.
  • Analyzed historical loss patterns to develop proactive solutions, reducing preventable cargo damage claims by 26% annually.
  • Facilitated dispute resolution between carriers and shippers, reducing claim resolution time by 18 months and preventing further escalations.
  • Led cargo claim denial appeals process, successfully reversing 57% of denied claims, recovering $9 from previously lost claims.

Affiliations

  • Member, Association of Certified Subrogation Recovery Professionals (ACSRP)
  • Affiliated with International Association of Marine Cargo Adjusters (IAMCA)
  • Membership, Association for Cargo & Freight Subrogation (ACFS)
  • Participant in international claims specialization workshops hosted by system
  • Collaborated with local chapters of the Global Logistics & Subrogation Network for risk management
  • Member, Logistics and Transportation Claims Association (LTCA)
  • Earned initiative, related to industry-standard loss prevention skills via standard
  • Attended Claims Investigation and Root Cause Analysis courses at system
  • Board member, International Claims and Litigation Management Alliance
  • Frequent attendee at International Logistics Claims Management Conferences

Certifications

  • Certified Customer Service Professional (CCSP) - Brightline
  • Certified International Freight Forwarder (CIFF) - Ironclad Systems
  • Dangerous Goods by Air Certification – IATA
  • First Aid/CPR
  • Customs Trade Partnership Against Terrorism (C-TPAT) Certification
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Risk and Compliance Management Professional (CRCMP) – Brightline
  • OSHA 30-hour Certification – Occupational Safety and Health Administration (OSHA)
  • Licensed Customs Broker (LCB) - U.S. Customs and Border Protection

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