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Skills

  • Dispute resolution and negotiation
  • In-depth knowledge of accounting software
  • Familiarity with initiative
  • Documentation of billing procedures
  • Manual effort reduction through automation
  • Agile methodologies in billing process improvement
  • Audit preparation and compliance
  • Coding in system for system issues
  • Quality control in billing triggers
  • Proficiency in initiative

Work Experiences

  • Achieved Top Performer.
  • Collaborated with IT to modify billing platforms.
  • Achieved Outstanding Service Award for developing an automated review mechanism that increased accuracy across billing triggers by 66%.
  • Am in charge of overseeing disputes throughout the entire process until they are resolved.
  • Attracted a $5 investment for the initiative.
  • Achieved reduction from 11 days to 5 days.
  • Corrected incomplete triggers for SAP.
  • Addressed billing trigger failures.
  • Created dashboards for real-time monitoring of billing triggers, leading to early identification of issues and reduction in error detection time by 21%.
  • Achieved a 34% decrease in late fees.

Summaries

  • Adept at automating triggers to reduce human intervention.
  • Attained compliance for key audits.
  • Client-focused professional with a sturdy record of improving billing system processes by 30% for major industry brands. Increased overall recovery rates by $12 and minimized billing disputes by driving framework improvements.
  • Accelerated error detection and dispute resolution by 69% across departments.
  • Cut manual effort by $5 per year.
  • Contributed to over $6 in annual savings.
  • Customer-focused Bill Trigger Specialist.
  • Automated manual billing processes.
  • Bolstered process adherence and skills development.
  • Achieved a 78% reduction in billing trigger errors.

Accomplishments

  • Recovered $16 in revenue by conducting thorough audits of billing triggers associated with contracts across multiple regions.
  • Undertook an internal review of billing triggers and led the reformatting of outdated processes, resulting in a 62% reduction in billing cycle time.
  • Orchestrated a comprehensive post-implementation review of process upgrades, ensuring user adoption and billing consistency.
  • Drove efforts to correct inaccurate billings due to contract mismanagement, leading to the recovery of $17 in unbilled revenue.
  • Developed highly visual dashboards using Microsoft Excel to assist leadership in tracking billing triggers and related financial impacts.
  • Worked in partnership with IT to enhance billing trigger tracking systems, reducing unresolved billing discrepancies by 18%.
  • Initiated monthly billing trigger audits in collaboration with the finance division, achieving consistent 25% on-time billing accuracy.
  • Drove process improvement strategies that decreased billing discrepancies by 26% while reducing penalties by $15.
  • Collaborated with finance and IT to modernize billing infrastructure, resulting in an on-time performance improvement of 21%.
  • Successfully minimized unbilled cases by 35% by identifying and correcting repetitive billing trigger failures.

Affiliations

  • Active participant in national forums led by the Billing Controls and Compliance Association
  • Attendee at the Annual Bill Management Conference in Chicago, 2022
  • Participant in the Billing and Collections Policy Council during 2021 concerning revenue recovery improvements
  • Founding Member of the Automated Billing Trigger Improvement Forum (ABTIF) in Portland
  • Member of the Association for Financial Professionals (AFP) with a focus on billing trigger systems
  • Member of the Technical Communication Society with special focus on billing system transitions
  • Active listener and contributor to the Cross-Team Collaboration for Billing Automation challenges at the National Technology Association
  • Completing advanced studies in Billing Process Optimization via program
  • Completed Continuous Learning: Effective Billing Strategies course from category in 2019
  • Member of a Professional Working Group on Billing Trigger Optimization with initiative

Certifications

  • Finance for Non-Financial Professionals Certification - Lakeside Partners
  • Automated Billing Systems and Trigger Management - Salesforce
  • Certified ERP Specialist for Financial Modules - process
  • Certified ERP Professional (Focus on Billing Modules) - Salesforce
  • Microsoft Power BI Specialist Certification - Billing Data Insights - ServiceNow
  • Data Analytics in Billing Operation Best Practices - Microsoft Excel
  • Coding and Reimbursement Certification - procedure
  • Certified Professional in Financial Operations (CPFO) - Meridian
  • Certified Revenue Cycle Specialist (CRCS) - AAHAM
  • Financial Technology and Billing Protocol Training - framework

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