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Skills

  • Litigation Avoidance
  • Mentorship and training
  • Accident Investigation Techniques
  • Problem resolution
  • Claims Process Optimization
  • Customer communication
  • Liability dispute resolution
  • Cross-functional collaboration
  • Customer service excellence
  • Advanced analytics

Work Experiences

  • Achieved a 43% improvement on customer feedback surveys.
  • Awarded CPA for outstanding performance in fraud detection and prevention, with a record of identifying 48% fewer invalid claims than average.
  • Achieved this over 17 months.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 7-day average reduction in claim finalization.
  • Collaborated with vehicle appraisal teams.
  • Accurately assessed damage estimates.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.

Summaries

  • Award-winning claims adjuster with comprehensive expertise in liability dispute resolution, ensuring compliance with legal requirements and consistently achieving settlements without need for litigation.
  • Award-winning adjuster.
  • Achieved 70% faster resolution times.
  • Avoided costly court involvement.
  • Oversee 12 cases per month with care.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Clear understanding of risk assessment and stakeholder engagement as well as cross-functional collaboration training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • By applying all policies fairly, she is adept at balancing business and customer interests.
  • Collaborated cross-functionally with legal, underwriting, and claims teams.

Accomplishments

  • Optimized claims processes to decrease customer waiting times by 12 days, consequently increasing loyalty metrics by 84%.
  • Utilized advanced data tracking tools to identify trends in high-cost claims, leading to a savings of approximately $107,000 in payouts.
  • Effectively contributed to a 37% reduction in claims backlog through proactive prioritization and time management improvements.
  • Cultivated strong relationships with third-party assessors, expediting claim settlements and reducing external report turnaround by 12 days.
  • Ensured compliance with state and federal auto claims regulations through routine audits, which reduced dispute resolution times by 4 days.
  • Successfully managed 2 complex auto damage claims totaling $9, maintaining a 81% customer satisfaction rate.
  • Instrumental in reducing total loss claim finalization time by 16 days by improving internal review and salvage department workflows.
  • Developed targeted strategies for mitigating fraudulent claims, achieving a 11% reduction in invalid claim approvals while maintaining compliance.
  • Implemented enhanced quality control measures, resulting in 29% improvement in claim processing accuracy for high-value losses.
  • Decreased overall claim processing costs by $199,000 by refining audit procedures and improving negotiation tactics on disputed claims.

Affiliations

  • Salvage Industry Council of America (SICA)
  • Freemason
  • American Medical Informatics Association
  • Society of Women Engineers
  • Chartered Insurance Institute (CII)
  • Jaycees
  • Project Management Institute
  • Association of Property and Casualty Claims Professionals (PCCP)
  • National Auto Body Council (NABC)
  • National Association of Social Workers

Certifications

  • Certified Auto Liability Adjuster (CALA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Xactimate Level 2 Certification
  • Apple Certified Associate (ACA)
  • Auto Damage Adjuster License Illinois
  • Certified Public Accountant (CPA)
  • Associate in Claims (AIC)
  • Project Management Professional (PMP)
  • Certified Claims Professional (CCP)
  • Certified Auto Claims Adjuster (CACA)

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