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Skills

  • Multi-party claims resolution
  • Multitasking in High-Stress Environments
  • Liability dispute resolution
  • First Aid/CPR
  • Customer service
  • Claims Process Optimization
  • Operational improvement
  • Team management
  • Compliance with state insurance regulations
  • Business operations

Work Experiences

  • Collaborated with vehicle appraisal teams to ensure accurate assessment of insured and third-party vehicles, resulting in cost savings of $18 annually.
  • Collaborated cross-functionally with the legal department, underwriting, and special investigations unit to ensure all claims were within compliance, saving the company 59% in annual costs.
  • Achieved 43% reduction in external legal fees.
  • Collaborated with vehicle appraisal teams.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Accurately assessed damage estimates.
  • Awarded CPA for outstanding performance.
  • Achieved this over 17 months.
  • Applied advanced analytical techniques.
  • Achieved a 7-day average reduction in claim finalization.

Summaries

  • Award-winning claims adjuster with comprehensive expertise in liability dispute resolution, ensuring compliance with legal requirements and consistently achieving settlements without need for litigation.
  • Collaborated cross-functionally with legal, underwriting, and claims teams.
  • Achieved a 51% improvement in customer satisfaction.
  • Achieved high claims accuracy.
  • Hardworking Inside Auto Adjuster with 8 years of telecommuting experience meeting customer needs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 46% reduction in cycle time.
  • Achieved 19% faster resolution times for new hires.
  • Avoided costly court involvement.

Accomplishments

  • Negotiated settlements with claimants and attorneys, reducing dispute-related claim payout by an average of $80,000 per case.
  • Led cross-functional workshops focused on claims management best practices that resulted in a 84% increase in team productivity.
  • Effectively contributed to a 37% reduction in claims backlog through proactive prioritization and time management improvements.
  • Awarded Scrum Master for exemplary performance in fraud detection, identifying 81% fewer invalid claims compared with the team average.
  • Collaborated with the IT team to enhance internal document management systems, reducing documentation retrieval times by 21%.
  • Reduced overall payout costs by $233,000 through focused negotiations and detailed audit reviews of Tableau claims.
  • Ensured compliance with state and federal auto claims regulations through routine audits, which reduced dispute resolution times by 4 days.
  • Collaborated with team of 11 in the development of framework.
  • Achieved a 18% improvement in claim accuracy by implementing advanced root cause analysis and cross-department collaboration.
  • Cultivated strong relationships with third-party assessors, expediting claim settlements and reducing external report turnaround by 12 days.

Affiliations

  • Property Loss Research Bureau (PLRB)
  • Association for Supply Chain Management (APICS)
  • Society of Collision Repair Specialists (SCRS)
  • Auto Insurance Claims Adjuster Network (AICAN)
  • American Institute For Chartered Property Casualty Underwriters (AICPCU)
  • Society of Insurance Fraud Professionals (SIFP)
  • Vehicle Damage Engineers Association (VDEA)
  • American Marketing Association
  • Society of Automotive Analysts (SAA)
  • Society of Women Engineers

Certifications

  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Auto Appraiser (CAA)
  • Total Loss Specialist Certification
  • Certified Vehicle Damage Assessor
  • Fraud Claims Law Specialist (FCLS)
  • SHRM Certified Professional (SHRM-CP)
  • Motor Vehicle Estimator Certification
  • Apple Certified Associate (ACA)
  • Certified Claims Professional (CCP)

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