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Skills

  • Team management
  • Needs analysis
  • Supervision
  • Contract and invoice dispute resolution
  • Compliance with audit standards
  • Advanced Excel proficiency
  • Cross-functional team collaboration
  • Team building
  • Regulatory compliance
  • Collaborative problem-solving

Work Experiences

  • Collaborated with sales reps.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 24% improvement in customer satisfaction score.
  • Collaborated with procurement to resolve supply issues, ensuring that sales teams met 81% of their quarterly delivery commitments.
  • Assisted clients with technical troubleshooting and problem solving for installed equipment and systems.
  • Analyzed competitor activities.
  • Analyzed performance and business trends.
  • Achieved Top Performer for delivery excellence.
  • Analyzed sales metrics.
  • Prepared cost estimates by studying customer documents and consulting with project managers.

Summaries

  • Within Miscellaneous, senior Sales Support Officer and outstanding performer in budget management and cross-functional collaboration.
  • Sales Engineer with exceptional consultative sales skills to assist customers in resolving technical issues.
  • Able to integrate new technologies.
  • Entrepreneurial Sales Engineer with strong business skills and a track record of increasing technical sales and revenue.
  • Friendly and outgoing, with a natural ability to forge important bonds through communication, customer service, and negotiation.
  • Dedicated to understanding customer needs and developing unique solutions in order to build rapport and maintain loyal customer relationships.
  • Strengths in team leadership and performance reporting backed up by Miscellaneous training.
  • Accustomed to supporting a fast-paced sales environment, skilled in reducing bottlenecks and making proactive adjustments in processes to ensure seamless operations.
  • Clear understanding of process improvement and risk assessment as well as process improvement training.
  • Achieved a 41% increase in annual sales targets.

Accomplishments

  • Supported the design and execution of customer satisfaction surveys, resulting in actionable feedback that improved service ratings by 59%.
  • Collaborated with supply chain and inventory management teams to reduce stock discrepancies, cutting inventory losses by 68%.
  • Led the implementation of a new sales tracking system that increased data accuracy across sales teams by 80% in 2020.
  • Drove enhancements to CRM reporting capabilities, reducing report generation time from 7 minutes to 17 while increasing report accuracy by 41%.
  • Resolved 12 client escalation cases within several months, leading to 47% customer retention rate improvement.
  • Partnered with the IT department to automate sales workflow processes, reducing manual data entry by 64% and improving team efficiency.
  • Coordinated internal communications between sales, marketing, and customer service, improving workflow synchronization by 62%.
  • Collaborated on the development of KPIs specific to sales team performance, leading to a 52% improvement in goal achievement.
  • Managed customer accounts during high-volume periods, maintaining service quality and a customer satisfaction score of process/5.
  • Managed inbound requests from sales staff, assisting in closing 14 high-value deals worth a total of $11.

Affiliations

  • Toastmasters International, for presentation and communication improvement
  • Business Professionals of America (BPA)
  • National Business Education Association (NBEA)
  • National Contract Managers Association (NCMA), specialized in invoicing and dispute resolution
  • Association for Computing Machinery
  • Project Management Institute
  • National Association for Professional Women (NAPW)
  • Institute of Sales & Marketing Management (ISMM)
  • Project Management Institute (PMI)
  • Association of Information Technology Professionals

Certifications

  • Miller Heiman Strategic Selling Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Negotiation Skills Certification – Meridian
  • Certified Sales Support Professional (CSSP)
  • SQL for Data Analytics and Reporting Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Market Analyst (CMA)
  • Certified Demand Planning and Forecasting Specialist
  • First Aid/CPR Certified
  • ServSafe

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