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Skills

  • Interviewing skills
  • Business operations
  • Crisis hotline support services
  • Onsite facility tours
  • Independent living skill-building programs
  • Client trust and rapport building
  • Adolescent behavioral assessment
  • Budgets
  • Program equipment
  • Communications

Work Experiences

  • Assisted adolescents in setting long-term career and education goals, resulting in 35% of clients enrolling in post-secondary education.
  • Achieved 78% reduction in dropout rates for at-risk adolescents through coordination of tutoring and mentoring programs.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with grant writers to secure funding for new adolescent support initiatives, bringing in $3 in 2021.
  • Assisted adolescents in setting education goals.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Collaborated with grant writers.
  • Collaborated with interdisciplinary teams including psychiatrists, teachers, social workers, and legal professionals to create comprehensive care plans.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.

Summaries

  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Accomplished Adolescent Case Manager who supported the professional development of 9 peer case managers, elevating the overall quality of service delivery and client outcomes.
  • Awarded Outstanding Service Award in 2019.
  • Fluency in both Spanish and Japanese.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Accomplished in increasing overall program participation through innovative after-school programs that engage at-risk adolescents and build critical life skills.
  • Assisted adolescents in achieving educational goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Bridged the gap between adolescents and community resources.
  • Achieved a 31% reduction for at-risk adolescents.

Accomplishments

  • Designed and implemented behavioral contracts, improving program compliance by 39% among adolescents with complex trauma.
  • Awarded Adolescent Case Manager for outstanding case management, achieving 59% client satisfaction ratings by focusing on client-centered care.
  • Led crisis intervention teams, averting 8 potential psychiatric hospitalizations through proactive management and real-time support.
  • Trained staff in case management best practices, reducing crisis escalation by 73% and preventing hospitalizations among youth.
  • Provided comprehensive case management that resulted in a 78% reduction in recidivism within Chicago.
  • Organized workshops on conflict resolution and emotional regulation, resulting in a 57% decrease in behavioral incidents in schools.
  • Partnered with juvenile legal defense teams to provide expert psychological evaluation, resulting in better court outcomes for 7 minors.
  • Drafted safe discharge plans for adolescents leaving institutional care, reducing repeat hospitalizations by 84%.
  • Served as liaison to mental health providers and schools for 4 adolescents, enhancing coordinated care and stability outcomes.
  • Delivered career advising that helped over 10 adolescents within Seattle secure internships, enhancing youth employment outcomes.

Affiliations

  • Group Leader for local youth empowerment summits in partnership with Harbor & Co.
  • Active advocate and participant in the National Coalition for Homeless Youth
  • Certified Case Manager (CCM) - Focus in Adolescent Wellness 2015
  • National Association of Social Workers
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Freemason
  • International Council of Nurses
  • Volunteer Mentor with Big Brothers Big Sisters of America (2016 – Present)

Certifications

  • CompTIA Network+
  • Certified High-Risk Youth Intervention Specialist
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Peer Specialist in Youth Advocacy
  • Licensed Clinical Social Worker (LCSW)
  • Certified Mental Health Professional (CMHP)
  • Adolescent Development ISO/AFC Certification
  • Certified Critical Incident Stress Management (CISM) Specialist
  • National Certified Counselor (NCC)

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