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Skills

  • Relationship development
  • Data-driven decision making
  • Cost reduction strategies
  • Report writing and documentation
  • Communications
  • Automation understanding
  • Customs Brokers and Authorities Liaison
  • Problem resolution
  • Invoice Preparation and Payment Processing
  • Business operations

Work Experiences

  • Collaborated with third-party logistics providers (3PLs) to maintain optimal delivery schedules, decreasing late shipments by 80%.
  • Collaborated with customs agents.
  • Contributed to the opening of a new cargo depot.
  • Created automated email-alert systems for cargo arrival and departure.
  • Adjusted airline cargo space allocations.
  • Created a cargo tracking system.
  • Achieved retention through consistent communication.
  • Decreased late shipments by 20%.
  • Audited cargo containers to ensure adherence to international safety standards, reducing compliance violations by 38%.
  • Developed a strategic, seasonal warehousing plan that minimized storage overflow and cut additional costs by 11 during peak periods.

Summaries

  • To improve the efficiency of category operations, they are well-coordinated in maintaining optimal inventories and supporting documentation.
  • Team-oriented, with the ability to effectively collaborate with all employees, from executives to Cargo Coordinator.
  • Cargo Coordinator with 9 years of successful stakeholder engagement and workflow optimization experience.
  • Achieved a 83% reduction in clearance processing time.
  • Accomplished in managing international shipping regulations and boosting compliance efficiency, leading to a 73% drop in operational errors and smooth cargo flow.
  • Well-versed in the use of Microsoft Excel to record data and generate reports.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Astute professional with a 17-year career as Cargo Coordinator in the category industry.
  • Over 12 years of hands-on experience collecting, analyzing, and recording data on the status of planning permission applications, as well as responding to questions about the process.
  • Clear understanding of process improvement and project management as well as budget management training.

Accomplishments

  • Achieved a 51% year-over-year improvement in customer satisfaction ratings by proactively addressing cargo delay issues before escalation.
  • Reduced shipment delays by managing import/export operations in compliance with customs regulations, cutting regulatory hold-ups by 21%.
  • Monitored regulatory updates in international freight compliance, ensuring all operations aligned with Seattle export/import standards and reducing fines by $42,000.
  • Co-led a process improvement initiative that boosted end-to-end shipment tracking efficiencies, lowering missed delivery rates by 29%.
  • Worked closely with IT to introduce automated shipment tracking features in the carrier system, reducing manual entry errors by 20%.
  • Bilingual in Mandarin, ensuring seamless communication between international suppliers and customs agencies, reducing processing delays by procedure.
  • Managed a portfolio of freight vendors, improving service-level agreements (SLAs) compliance to 53% through quality assurance programs.
  • Collaborated with customs brokers and aviation authorities to expedite clearance procedures, minimizing relocation times for urgent cargo.
  • Implemented multi-modal transportation strategies for time-sensitive deliveries, improving the on-time delivery rate to 53% across standard.
  • Reduced downtime in cargo handling by collaborating with equipment managers, improving fleet availability by 57% during peak seasons.

Affiliations

  • The International Consolidators Association (ICA) - Member since 2016, focused on container optimization strategies
  • International Federation of Freight Forwarders Associations (FIATA), Member since 2022
  • Professional Women in Cargo Management (PWICM) - Networking and supporting major cargo coordination initiatives globally since 2024
  • Cargo Facts Consulting (CFC) - Contributor in research on cargo space allocation adjustments and revenue enhancement
  • National Association of Social Workers
  • International Air Transport Association (IATA) - Accredited PMP gained in 2020
  • Ocean Transportation Intermediaries Association (OTIA) - Participation in policy reforms regarding cargo audits
  • Cold Chain Logistics Committee - Focused on reducing spoilage rates in temperature-sensitive shipments
  • American Society of Transportation & Logistics (ASTL) - Certified in Scrum Master since 2018
  • Transportation Management Association (TMA) - Affiliated, focusing on urban freight distribution and cost-saving practices

Certifications

  • Certificate in Logistics, Materials, and Supply Chain Management
  • International Air Transport Association (IATA) Dangerous Goods Training
  • Salesforce
  • Customs Trade Partnership Against Terrorism (CTPAT) Certification
  • SHRM Certified Professional (SHRM-CP)
  • ISO 28000 Lead Implementer Certificate
  • Certified Business Analysis Professional (CBAP)
  • Certified Transportation Broker (CTB)
  • Certified Public Accountant
  • Certificate in Intermodal Transport and Logistics

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