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Skills

  • Medical records review
  • Efficiency analysis and reporting
  • Critical Thinking Under Pressure
  • Team management
  • Continual improvement strategies
  • Diagnostic testing
  • Data entry
  • Process improvement
  • Compliance with regulatory guidelines
  • Health education

Work Experiences

  • Entered patient information and results into the system using HubSpot and QuickBooks.
  • Achieved results within the past year.
  • Achieved a quality score of over 34% in annual reviews.
  • Achieved zero patient backlog during several months.
  • Ordered supplies, transported specimens, washed and packed instruments, and changed solutions in exam rooms.
  • Boosted efficiency.
  • Had an excellent attendance record and was always on time for work.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Transported Microsoft Excel to 18 months customer locations.
  • Achieved results within 2022.

Summaries

  • PST Specialist with 18 years of successful vendor management and workflow optimization experience.
  • Expert at collecting specimens quickly and accurately using a variety of venipuncture and capillary puncture techniques.
  • Reviewing lab test orders and clarifying questionable entries with physicians is a skill she possesses.
  • Phlebotomist certified in venipuncture, capillary puncture, and other special collection techniques.
  • Award-winning PST Specialist.
  • Achieved a 42% increase in sample collection consistency.
  • Achieved a 45% reduction in facility downtime.
  • Achieved a 70% improvement in team accuracy.
  • Detail-oriented and dedicated to upholding the highest levels of quality control and patient care.
  • When collecting, labeling, and processing samples and specimens, we are committed to the highest quality standards.

Accomplishments

  • Reduced sample error rate by 74% through the integration of an automated sample labeling tool.
  • Improved time-sensitive blood sample transportation processes, resulting in a 45% reduction in late sample deliveries.
  • Improved laboratory certifications for safe sample handling by collaborating with cross-functional teams to meet OSHA requirements.
  • Collaborated with laboratories and increased compliance with OSHA standards for bio-specimen integrity by 34%.
  • Refined and optimized PST processes to ensure continued compliance with CPA for 4 consecutive years.
  • Spearheaded the development of an employee feedback loop, helping identify workflow challenges and improving process adherence by 83%.
  • Reduced manual sample processing errors by 67% through the introduction of automation technologies.
  • Increased throughput during peak hours by optimizing phlebotomy staff shifts, which resulted in a 39% productivity boost.
  • Documented and resolved standard which led to procedure.
  • Developed an internal audit system, identifying workflow bottlenecks and improving overall department efficiency by 44%.

Affiliations

  • Society of Quality Assurance (SQA)
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • American Clinical Laboratory Association (ACLA)
  • American Marketing Association
  • Lions Club
  • Clinical and Laboratory Standards Institute (CLSI)
  • Certified Professional in Healthcare Quality (CPHQ) Membership
  • International Society for Biological and Environmental Repositories (ISBER) Membership
  • National Association of Social Workers

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Certified Phlebotomy Technician (CPT) from Ironclad Systems
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Health Information Technology Certification through category
  • ServSafe
  • Certified Professional in Patient Safety (CPPS) by Northwind
  • Certified Medical Administrative Assistant (CMAA) from Northwind
  • Microsoft Certified Systems Engineer (MCSE)

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