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Skills

  • Microsoft Office Suite
  • Advocacy for underserved populations
  • MS Office
  • Emotional intelligence in client interactions
  • Client safety and compliance monitoring
  • Crisis call management
  • Communications
  • Report writing and documentation
  • Community outreach and client engagement
  • Coordination of support groups

Work Experiences

  • Awarded in 2019.
  • Built strong, trust-based relationships with clients resulting in 79% increase in adherence to long-term social support plans.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Oversaw the delivery of metric project by system team, which resulted in program.
  • Co-managed a caseload of 11 clients, ensuring that care was properly coordinated across government and community services.
  • Answered 10 calls per 6 months to help customers with their questions and concerns.
  • Achieved positive outcomes in 15% of cases.
  • Achieved intervention targets ahead of deadlines.
  • Assisted clients attending medical appointments.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Social Services Intern with 4 years of successful vendor management and cross-functional collaboration experience.
  • Conducted home visits.
  • Contributed to a 28% increase in economic independence.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Connected 14 clients with employment services.
  • Coordinated housing assistance programs resulting in tangible improvements in client stability and access to essential services across Portland.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated on multidisciplinary teams and ensured client perspectives were represented accurately during key decision-making processes.

Accomplishments

  • Supported the coordination of child welfare programs, which directly led to 4 successful family reunifications in 2023.
  • Organized educational workshops on financial literacy, contributing to a 66% increase in economic independence for participants.
  • Encouraged client self-sufficiency by designing empowerment workshops that led to a 32% increase in independent resource utilization.
  • Facilitated safety and wellness checks for at-risk individuals, ensuring every client was reached within two years, reducing community risk.
  • Created a peer-reviewed training manual that standardized common procedures and was integrated into the agency’s onboarding process in 2021.
  • Provided emotional intelligence training to agency staff in Phoenix, resulting in improved client engagement and a Innovation Award in 2016.
  • Documented and resolved metric which led to procedure.
  • Resolved product issue through consumer testing.
  • Partnered with legal and healthcare professionals to provide comprehensive services to framework, improving overall client outcomes.
  • Managed confidentiality and ethical concerns related to client information, ensuring the agency maintained full compliance with state regulations.

Affiliations

  • International Federation of Social Workers (IFSW) – Engaged in 2020
  • National Low Income Housing Coalition (NLIHC) – Participant in Policy Discussions
  • International Society for Traumatic Stress Studies (ISTSS) – Attendee of Relevant Workshops
  • National Council on Family Relations (NCFR) – Contributor to Policy Discussions
  • Partnership for Working Families – Community Engagement Volunteer
  • Community Action Partnership (CAP) – Participant in Advocacy Programs
  • NASW Behavioral Health Practice Section – Member and Advocate
  • American Medical Informatics Association
  • National Organization for Human Services (NOHS) – Regional Chapter Attendee
  • National Community Action Partnership (NCAP) – Workshop Developer in 2016

Certifications

  • CompTIA A+ Technician
  • Certified Addictions Counselor (CAC) – Cedar Works
  • Family Strengths and Needs Assessment Certification – Beacon Labs, 2018
  • ServSafe
  • Certified in Service Coordination – Ironclad Systems, 2015
  • Motivational Interviewing Certification - Beacon Labs
  • Restorative Practices and Mediation Certification – Ironclad Systems, 2023
  • Introduction to Social Welfare/Social Services – Vantage, 2019
  • CompTIA Security+
  • CPR and First Aid Certification system 2021

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