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Skills

  • Vendor relationship management
  • Cloud platform tools (e.g., AWS, Azure)
  • Software quality assurance
  • Technical Documentation Authoring
  • Budget variance analysis
  • Budget administration
  • Project organization
  • Agile Methodologies (e.g., Scrum, Kanban)
  • Process improvement
  • Supervision

Work Experiences

  • Collaborated with finance and operations leads.
  • Achieved a 65% improvement in decision-making speed.
  • Collaborated with management teams to plan, develop, coordinate, and implement technical strategies that were in line with the client's vision, mission, and purpose.
  • Acted as a liaison between technical and non-technical stakeholders.
  • Cut energy costs by $17 over 18 months.
  • Constructed a continuous feedback loop with development teams, achieving 41% faster iteration cycles and improved build quality.
  • Decreased customer support inquiries by 53% through proactive system improvements which enhanced user satisfaction with the platform.
  • Acted as a liaison between technical and non-technical stakeholders, ensuring clear communication and understanding of system development initiatives across 18 departments.
  • Championed technology change initiatives, ultimately increasing departmental efficiency by 82% and garnering positive feedback from Chicago-based teams.
  • Administered the successful transition from on-premise systems to cloud environments, yielding a 84% increase in operational flexibility with minimal downtime.

Summaries

  • Achieved operational savings of $6 annually.
  • Director of System Development with 9 years of successful budget management and cross-functional collaboration experience.
  • Achieved results over the past year.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of vendor management and workflow optimization as well as budget management training.
  • Accomplished technology leader specialized in software development processes, reducing project delivery timelines by 68% and cutting resource costs by $12 annually.
  • Achieved successful project completion under tight resource constraints.
  • Allowed systems to manage 63% more users.
  • Collaborative leader with expertise in data analytics.
  • Achieved 66% improvement in security.

Accomplishments

  • Resolved product issue through consumer testing.
  • Guided the development and execution of a multi-region AWS strategy, achieving 78% reduction in latency for users in procedure.
  • Spearheaded the deployment of AI-driven incident management systems, reducing remediation times by 84%.
  • Implemented container orchestration platforms (Docker/Kubernetes) across 6 environments, improving system resilience and reducing downtime by 76%.
  • Collaborated with product and data teams to design scalable solutions, reducing cloud storage costs by $17 annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Championed the creation of container-agnostic microservices leading to 83% gain in system availability during peak loads.
  • Trained over 14 developers in cloud platform tools such as AWS and Azure, improving team efficiency by 52%.
  • Established disaster recovery and incident management protocols, reducing post-incident response time by 72%.
  • Designed and implemented Kubernetes-based containerization solution, improving scalability and reducing deployment times by 31%.

Affiliations

  • DevOps Institute Member
  • Agile Alliance Member
  • Cloud Security Alliance (CSA)
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Toastmasters
  • Association for Computing Machinery
  • Technovation Mentor 2018 Raleigh
  • Trusted member of program Technology Leadership Forum
  • Project Management Institute

Certifications

  • Certified Kubernetes Administrator (CKA)
  • Cisco Certified Network Associate (CCNA)
  • Scaled Agile Framework (SAFe) Certification – 2019
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Certified Cloud Security Professional (CCSP) - Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+ 2020
  • CISA: Certified Information Systems Auditor 2020
  • CompTIA Network+

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