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Skills

  • Value Proposition Development
  • Process improvement
  • Salesforce expertise
  • Point of sale knowledge
  • Operational improvement
  • Stakeholder relationship management
  • Supervision
  • Problem resolution
  • Business development strategies
  • National account management

Work Experiences

  • Achieved a 32% increase in customer satisfaction.
  • Achieved early-stage pilot projects with Harbor & Co. That resulted in a 83% national contract approval and subsequent rollout.
  • Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process.
  • Assessed client feedback regularly.
  • Assessed client feedback regularly, introduced outreach initiatives to boost engagement, leading to a 45% increase in customer satisfaction.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Boosted cross-sell and up-sell rates by 41% across 11 national accounts by utilizing a consultative selling approach.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Within Miscellaneous, senior National Accounts Sales Specialist and outstanding performer in client relations and risk assessment.
  • Clear understanding of vendor management and team leadership as well as process improvement training.
  • Aligned performance with overall business objectives.
  • Broadened market penetration.
  • Award-winning sales professional with expertise in managing national accounts and consistently exceeding targets, driving a $5 sales increase in 2022.
  • Achieved success through strategic contract negotiations.
  • Sales Assistant with experience in store opening and closing procedures, as well as money handling and merchandising.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 32% renewal rate.
  • National Accounts Sales Specialist is a multi-talented National Accounts Sales Specialist who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Collaborated with marketing to design tools that enabled personalized client presentations, leading to 68% higher conversion rates.
  • Spearheaded national accounts sales initiatives, securing strategic partnerships with 17 key enterprise clients, adding $2 in revenue.
  • Established competitive pricing models and service packages, enabling a 40% increase in contract renewals from national accounts.
  • Trained and mentored sales teams across the Pacific Northwest on effective upsell strategies, improving total client lifetime value across national accounts by $12.
  • Managed a portfolio of 12 national accounts, effectively expanding market share by 29% over 18 months.
  • Implemented sales enablement tools that improved client engagement and increased close rates by 65%, boosting team-wide performance.
  • Managed key accounts valued at over $7, driving exceptional customer satisfaction rates and achieving a 65% upsell ratio.
  • Introduced comprehensive pipeline management techniques that accelerated account closures by 16%, leading to $15 in additional business growth.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered presentations to C-level executives regarding market trends and strategic growth opportunities, resulting in a $17 contract renewal.

Affiliations

  • Key Account Management Club (KAM Club)
  • Project Management Institute
  • Society for Marketing Professional Services (SMPS)
  • Professional Sales Association (PSA)
  • International Council of Nurses
  • Account-Based Marketing Association (ABMA)
  • Global Sales Science Institute (GSSI)
  • Enterprise Sales Forum (ESF)
  • Association of Strategic Account Management (SAMA)
  • National Retails Federation (NRF)

Certifications

  • Google Sales Academy – Solution Selling
  • ServSafe
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Inbound Marketing Certified - method
  • Certified Key Account Manager (CKAM)
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals
  • SHRM Certified Professional (SHRM-CP)
  • Certified Marketing Cloud Consultant – Salesforce
  • First Aid/CPR Certified

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