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Skills

  • Team management
  • Process improvement
  • Category equipment
  • Client Satisfaction Improvement
  • Stakeholder relationship management
  • Budgets
  • Data-driven decision making
  • New business development
  • Organization
  • Payment processing

Work Experiences

  • Collaborated on product development with national clients.
  • Looked for industry trends on social media and through online sources.
  • Greeted customers and offered assistance with merchandise selection, accessory selection, and purchase completion.
  • Achieved results within several months.
  • Actively contributed to contract negotiation and renewal.
  • Collaborated with marketing and sales teams to design and implement national campaigns, contributing to a 60% boost in lead generation.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 12 calls per 6 months to help customers with their questions and concerns.
  • Achieved a 85% increase in adoption across the Southwest.
  • Built out a referral program.

Summaries

  • Aligned performance with overall business objectives.
  • Achieved success through strategic contract negotiations.
  • Experienced Sales Assistant with 15 years in the retail industry.
  • Achieved 44% improvement in client retention.
  • Broadened market penetration.
  • Provide friendly and knowledgeable customer service to increase customer loyalty.
  • Achieved results with minimal resource expansion.
  • Focused on maximizing sales and service opportunities to increase business success.
  • Achieved a 74% increase in client retention.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Improved contract win rates by 81% through leading the adoption of new sales enablement platforms for a more data-driven strategy.
  • Delivered presentations to C-level executives regarding market trends and strategic growth opportunities, resulting in a $17 contract renewal.
  • Championed a client-first approach by refining brand messaging and client onboarding, boosting national customer satisfaction by 60%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed key accounts valued at over $7, driving exceptional customer satisfaction rates and achieving a 65% upsell ratio.
  • Spearheaded national accounts sales initiatives, securing strategic partnerships with 17 key enterprise clients, adding $2 in revenue.
  • Instrumental in leading cross-departmental sales efforts, resulting in resolving procedure issues and securing a $5 business renewal.
  • Developed and executed comprehensive value proposition strategies, directly contributing to a surge in sales by $2.
  • Trained and mentored sales teams across the Pacific Northwest on effective upsell strategies, improving total client lifetime value across national accounts by $12.
  • Collaborated with marketing to design tools that enabled personalized client presentations, leading to 68% higher conversion rates.

Affiliations

  • American Association of Inside Sales Professionals (AA-ISP)
  • Lions Club
  • International Business Network (IBN)
  • Association for Talent Development (ATD)
  • Corporate Executive Board (CEB) Sales Leadership Council
  • National Association of Sales Professionals (NASP)
  • Global Sales Science Institute (GSSI)
  • Alliance of Channel Women (ACW)
  • National Business Development Association (NBDA)
  • International Council of Nurses

Certifications

  • Certified Sales Executive (CSE) – Sales & Marketing Executives International (SMEI)
  • Certified Key Account Manager (CKAM)
  • Cisco Certified Network Associate (CCNA)
  • Supply Chain Management for Sales Professionals – APICS Certification
  • Certified Corporate Sales Trainer (CCST)
  • Financial and Business Acumen for Sales Leaders – framework
  • Nielsen Advanced Sales Analytics Certification
  • Certified Business Relationship Manager (CBRM)
  • CompTIA A+ Technician
  • CompTIA Security+

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