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Skills

  • Problem resolution
  • Financial analysis and forecasting
  • Delinquency rate management
  • Credit policy development
  • Communications
  • Experienced with procedure software
  • Supervision
  • Credit limits approval
  • Debt collection and recovery
  • Advanced knowledge of Ohio credit regulations

Work Experiences

  • Achieved a loan restructuring success rate of 15%.
  • Achieved full regulatory compliance in 2016.
  • Aligned lending policies with market conditions.
  • Achieved a 37% reduction in approval time for secured loans.
  • Decreased bad debt by $5.
  • Collaborated with CFO and financial controllers.
  • Achieved minimal defaults.
  • Designed an early warning system for high-risk clients.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Authored a comprehensive guide on state credit policy enforcement.

Summaries

  • Achieved $3 in recovered funds.
  • Created comprehensive state credit policy guides.
  • Boosted client satisfaction across 3 branches.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Committed to managing complex credit portfolios, leveraging data insights to minimize at-risk accounts while balancing borrower needs and company interests.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved an average recovery rate of 54%.
  • Consistently reduced arrears by $6.
  • Analyzed at-risk accounts.
  • Consistently minimized losses.

Accomplishments

  • Enhanced loan approval workflows using Salesforce, improving accuracy and reducing loan processing time by 50% %.
  • Standardized credit approval systems across 5 regions, improving consistency and reducing processing errors by 34%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved customer credit assessment methodologies, reducing rejected loans due to outdated information by 27% %.
  • Presented credit risk analysis to executive leadership, resulting in adjustments to credit limits that saved $5 in potential losses.
  • Created a streamlined loan review process that reduced the cycle time by 18 days and improved accuracy in credit reports.
  • Implemented a credit scorecard system that reduced overdue accounts by 74% within 7 months of deployment.
  • Led risk assessment training programs for 2 loan officers, improving decision-making efficiency and reducing bad debts by $11.
  • Successfully negotiated with stakeholders to implement a revised state-level credit assessment procedure resulting in $12 in recovered funds.
  • Provided insights for the creation of a bad debt recovery program, yielding a 81% reduction in aged receivables.

Affiliations

  • Society of Human Resource Management
  • Association for Financial Professionals (AFP)
  • Turnaround Management Association (TMA)
  • National Association of Credit Management (NACM)
  • Professional Risk Managers' International Association (PRMIA)
  • Society of Women Engineers
  • Finance, Credit & International Business Association (FCIB)
  • Credit Risk Certification (CRC)
  • Society for Human Resource Management (SHRM) - Organizational and Talent Development
  • International Association of Credit Portfolio Managers (IACPM)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Financial Services Auditor (CFSA) - Institute of Internal Auditors (IIA)
  • Certified Public Accountant
  • Credit Risk Certification (CRC) - Ironclad Systems
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Risk Manager (CRM) - Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Certified Credit Professional (CCP) - Brightline
  • Cisco Certified Internetwork Expert (CCIE)

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