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Skills

  • Inventory organization
  • Creating daily preparation checklists
  • Equipment monitoring
  • Customer service
  • Customer loyalty program management
  • Food preparation
  • Communication skills
  • Food portioning
  • Cash Handling
  • Vendor management

Work Experiences

  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Boosted awareness at the food stand.
  • Contributed to food stand’s success.
  • Achieved a reduced average service time of 15 minutes.
  • Boosted sales by 64%.
  • Reduced customer wait times by operating the customer window and sales register quickly and efficiently.
  • Consistently handled cash with accuracy.
  • Analyzed sales data and customer preferences.
  • Boosted repeat customer visits.
  • Consistently boosted average order value by $18.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Food Stand Attendant with 9 years of experience serving food and beverages and excellent interpersonal skills.
  • Adept at managing food stand workflows.
  • Achieved high service accuracy.
  • Knowledge of risk assessment and aptitude for process improvement.
  • Food Stand Attendant is a multi-talented Food Stand Attendant who is consistently rewarded for planning and operational improvements.
  • Dedicated Food Stand Attendant with 16 years of fast food industry experience.
  • Ability to keep pace during peak hours.
  • Food Stand Attendant with 4 years of successful budget management and team leadership experience.
  • Strengths in workflow optimization and performance reporting backed up by Food and Beverage training.

Accomplishments

  • Resolved more than 5 customer complaints per shift by effectively managing escalations, improving repeat business by 23%.
  • Played a key role in reducing customer complaints by 40% through prompt conflict resolution at the point of service.
  • Built rapport with regular customers, increasing returning business by 26% through personalized service and recommendations.
  • Trained 17 new employees on food safety protocols, resulting in a 50% reduction in preparation errors over two years.
  • Increased overall staff productivity by effectively cross-training team members to handle various tasks during peak hours.
  • Resolved discrepancy in daily cash balance by performing accurate reconciliations, thus preventing a loss of 8.
  • Reduced food waste by 29% by introducing prep-to-order methods and accurate portioning guidelines.
  • Monitored real-time inventory and made swift adjustments, achieving a 45% decrease in out-of-stock scenarios.
  • Assisted in the training of 11 new personnel at a new stand location, contributing to a successful launch ahead of schedule.
  • Created a simplified allergen guide that improved the customer experience and safety, earning a 13-star review on QuickBooks.

Affiliations

  • Member of process promoting small food businesses
  • Rotary International
  • Jaycees
  • Recipient of Customer Service Excellence Award by category, 2023
  • International Food and Beverage Association
  • Member of the Culinary Institute for Foodservice Professionals
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • National Association of Concessionaires (NAC)
  • Certified Food Manager from the National Registry of Food Safety Professionals

Certifications

  • First Aid/CPR/AED Certification from American Red Cross
  • POS Cash Register Management Certification
  • Certified Kitchen Manager
  • Food Truck Management Certification
  • Certified Professional - Food Safety (CP-FS) from National Environmental Health Association (NEHA)
  • Cash Handling Certification
  • ServSafe Alcohol Certification
  • Customer Service Excellence Certification
  • Fast Food Professional Certification
  • CompTIA A+ Technician

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