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Skills

  • Audience Demographics Analysis
  • New business development
  • Customer service
  • Vendor and contract negotiations
  • First Aid/CPR
  • Volunteer management
  • Business operations
  • Creative event concept development
  • Event logistics planning and execution
  • Client Satisfaction Strategies

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with Workday companies to create bespoke sponsorship packages, generating $3 in additional revenue through event partnerships.
  • Contributed to a 67% increase in event ticket sales.
  • Achieved unprecedented cost-effectiveness by working closely with top-tier catering vendors to reduce food and beverage costs by 31% while maintaining quality.
  • Built strong vendor partnerships.
  • Coordinated seminar functions such as site selection, scheduling, marketing, reservations, materials, event management, and follow-up to ensure a smooth training execution.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated 6 speakers.
  • Achieved unprecedented cost-effectiveness.
  • Based on client and attendee surveys.

Summaries

  • Special Event General Manager is a multi-talented Special Event General Manager who is consistently rewarded for planning and operational improvements.
  • Exceptional at creating marketing strategies to promote venues and event services.
  • Consistent success in building high-impact marketing campaigns.
  • Collaborated with partners to execute large-scale events.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved Outstanding Service Award for executing a public gathering.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Bolstered ticket sales.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Special Event General Manager and outstanding performer in risk assessment and client relations.

Accomplishments

  • Introduced event sustainability initiatives, reducing energy consumption and cutting waste by 83% using eco-friendly vendors and technology.
  • Revamped event ticketing systems, boosting online ticket sales by 38% and capturing valuable customer data.
  • Enabled 65% reduction in customer response times through improved coordination of event-day services, elevating client satisfaction.
  • Documented and resolved category which led to process.
  • Awarded Event Manager of the Year 2022 for seamless execution of multi-venue, high-attendance events despite logistical challenges.
  • Achieved Top Performer for excellence in event management after coordinating a 7-day convention generating ticket sales in excess of $2.
  • Developed a high-level branding campaign for a corporate event series, achieving 52% growth in brand recognition across target markets.
  • Developed comprehensive event safety protocols that were adopted as best practices across Columbus, contributing to zero incidents at high-traffic events.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established and maintained vendor partnership programs, resulting in an annual savings of $12 in event production costs.

Affiliations

  • Certified Meeting Professional (CMP)
  • Certified in Exhibition Management (CEM)
  • National Association for Catering and Events (NACE)
  • Event Management Institute (EMI)
  • Society for Human Resource Management (SHRM) - Event Planning Chapter
  • American Marketing Association
  • International Council of Nurses
  • Society of Corporate Event Professionals (SCEP)
  • International Association of Administrative Professionals
  • American Society of Safety Professionals

Certifications

  • Venue Management School Graduate Certificate - Lakeside Partners
  • First Aid/CPR Certified
  • Certified Sourcing Specialist for Event Managers - Ironclad Systems
  • Certified Audio-Visual Technician (CAVT) - Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Meeting Professional (CMP) - Ironclad Systems
  • Negotiation and Conflict Resolution Certification - Northwind
  • Certified Marketing Professional (CMP) - Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)

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