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Skills

  • Customer service
  • Wireless communication installations
  • Multi-regional communication coordination
  • Microwave network planning and implementation
  • Business operations
  • Encryption techniques for secure communications
  • Fiber optic communication protocols
  • Communications
  • Process improvement
  • Cross-disciplinary team collaboration

Work Experiences

  • Achieved a breakdown rate below 64% over two years.
  • Achieved a 10% improvement in signaling speed.
  • Achieved 21% improvement in uninterrupted communication signals.
  • Set up and maintained systems as well as analyzed user requirements.
  • Answered 17 calls per 6 months to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Authored detailed system status reports.
  • Coordinated the transition to a method cloud-based communications platform.
  • Followed standards and procedures to keep a safe working environment.
  • Completed upgrade in 18 months.

Summaries

  • Award-winning operator with advanced knowledge of SATCOM systems.
  • Achieved a 76% reduction in interference.
  • Achieved 53% improvements in clarity.
  • Multichannel Transmission Systems Operator with 17 years of successful performance reporting and risk assessment experience.
  • Committed to delivering exceptional results in SATCOM maintenance.
  • Troubleshooting and installing procedure and metric products for a wide range of clients.
  • Talented Communications Technician seeking a position in Raleigh or the surrounding area as a Multichannel Transmission Systems Operator.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved territory-wide optimizations.
  • Boosted clarity and operational security.

Accomplishments

  • Provided expert troubleshooting for malfunctioning SATCOM links, restoring the high operational state of critical systems within the past year.
  • Developed and administered training sessions on advanced transmission protocols, enhancing operational readiness by 27% among team members.
  • Implemented emergency blackout recovery procedures, restoring full communication capabilities within two years during procedure.
  • Documented and resolved metric which led to system.
  • Supervised the configuration and deployment of process network equipment for large-scale military exercises, ensuring uninterrupted connectivity for 17 units.
  • Played a key role in updating critical systems to meet Six Sigma standards, reducing the chance of data breaches by 47% and ensuring compliance.
  • Standardized testing procedures for ground-based transmission equipment, reducing troubleshooting times by several months.
  • Collaborated with cross-functional teams to improve encryption protocols, achieving compliance with program and increasing system security by 46%.
  • Executed secure testing and simulation scenarios, improving the reliability of emergency response protocols by 27%.
  • Managed the installation and configuration of category network equipment across distributed locations, increasing operational uptime by 56%.

Affiliations

  • Satellite Industry Association (SIA)
  • International Association for Engineers (IAENG)
  • Lions Club
  • Association for Computing Machinery (ACM)
  • American Society of Safety Professionals
  • National Defense Industrial Association (NDIA)
  • National Emergency Number Association (NENA)
  • Institute of Electrical and Electronics Engineers (IEEE) - Communications Society
  • International Association of Administrative Professionals
  • International Telecommunication Union (ITU)

Certifications

  • Defense Information Assurance Certification Program (DIACAP)
  • CompTIA Network+
  • Certified Antenna Engineer (CAE) Summit Group
  • Cisco Certified Networking Professional (CCNP) – Service Provider
  • Google Certified Professional Cloud Architect
  • Certified Electromagnetic Spectrum Manager Cedar Works
  • Certified Public Accountant
  • U.S. Army Signal School 2018 Certification
  • Certified Business Analysis Professional (CBAP)
  • Spectrum Management Advanced Certification metric

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