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Skills

  • Program equipment
  • MS Office
  • Customer service
  • Organization
  • Project organization
  • First Aid/CPR
  • Business operations
  • Communication of Complex Ideas
  • Change Management
  • KPI Development & Monitoring

Work Experiences

  • Achieved a 85% decrease in time to market.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 58% increase in client satisfaction.
  • Awarded President's Club for team performance.
  • Built and maintained lasting relationships with clients.
  • Challenged existing resource planning assumptions.
  • Achieved a 63% improvement in fiscal management.
  • Completed a system project ahead of deadline.
  • Authored and curated content for major project deliverables, including initiative, ensuring alignment with client expectations and industry standards.
  • Achieved an 72% approval rating for the final product.

Summaries

  • Champion of standardized project processes across 4 projects, reducing timeline deviations by 67% and improving efficiency across teams.
  • Achieved measurable gains in project KPIs.
  • Achieved stakeholder alignment.
  • Achieved Excellence Award recognition.
  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved a 81% improvement in project outcomes.
  • Within Community and Public Service, senior Project Development Officer and outstanding performer in quality assurance and data analysis.
  • Collaborative leader with a talent for chairing effective project meetings, driving team morale and project transparency to achieve stakeholder alignment.
  • Project Development Officer is a multi-talented Project Development Officer who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Liaised between client and internal teams to manage expectations, resolve conflicts, and ensure a project satisfaction rate of 77%.
  • Successfully managed 3 multi-disciplinary teams, balancing resources across complex projects to improve delivery speed by 76%.
  • Achieved Excellence Award for successfully delivering system on time and within budget constraints.
  • Collaborated with stakeholders to redefine project scope and reduce budgetary allocation by $10, delivering the same quality results.
  • Successfully mitigated project risks by performing in-depth risk analyses, reducing exposure to standard by 76%.
  • Drafted and negotiated 15 project contracts with external vendors, which led to an average cost saving of $5 per project.
  • Integrated agile methodologies across 17 departments resulting in a 71% improvement in team collaboration and project success.
  • Successfully led the implementation of HubSpot to automate reporting processes, reducing manual workload by 78% and project errors by 38%.
  • Handled project budget management of up to $8, successfully reallocating unused resources to reduce overall costs by 69%.
  • Improved client retention by 48% through consistent communication updates and addressing client feedback in real time.

Affiliations

  • International Facility Management Association (IFMA)
  • Association for Supply Chain Management (APICS)
  • International Public Management Association for Human Resources (IPMA-HR)
  • Association for Proposal Management Professionals (APMP)
  • Association of Information Technology Professionals
  • International Project Management Association (IPMA)
  • Project Management Institute
  • National Association of Social Workers
  • Association for Project Management (APM)
  • American Management Association (AMA)

Certifications

  • Certified in Planning and Inventory Management (CPIM)
  • AWS Certified Cloud Practitioner – 2023
  • Certified Change Management Professional (CCMP)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP) 2015 – Project Management Institute
  • PRINCE2 Agile Practitioner - 2019
  • Certified Business Analysis Professional (CBAP) - 2022
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)

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