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Skills

  • First Aid/CPR
  • Budgets
  • Business operations
  • Audit and Compliance Management
  • Data entry
  • Communication Strategies in Benefits Enrollment
  • Enrollment Error Reduction
  • HR Team Collaboration
  • Digital Enrollment Platforms Implementation
  • Employee Engagement in Enrollment Campaigns

Work Experiences

  • Achieved a 16% reduction in late submissions.
  • Achieved 38% clarity in employee feedback surveys.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 2-year record high in employee satisfaction scores.
  • Communicated plan changes to employees.
  • Complied with ACA and HIPAA regulations.
  • Coordinated the completion of over 4 open enrollment periods.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Crafted specialized benefits communications that led to a 42% reduction in drop-out rates for key health plans during the open enrollment period.
  • Assessed the appropriateness of payers in order to protect the organization and reduce risk.

Summaries

  • Achieved zero violations during 5 audit cycles.
  • Achieved a 63% accuracy rate.
  • Conducted tailored employee education sessions.
  • Communicated updates clearly to employees.
  • Strengths in project management and client relations backed up by Insurance training.
  • Achieved 20% improvements in engagement.
  • Clear understanding of process improvement and risk assessment as well as process improvement training.
  • Boosted employee participation in benefit programs by 19%.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Collaborative expert in benefits compliance.

Accomplishments

  • Maintained benefits data integrity by systematically reviewing and correcting discrepancies daily, ensuring compliance with procedure.
  • Created custom benefits guides and FAQs, improving understanding of insurance offerings and reducing support inquiries by 64%.
  • Identified and resolved complex benefits-related issues by collaborating with external vendors, reducing the average time to resolve cases by 6 months.
  • Led a cross-functional project to enhance benefits communication channels, leading to a 57% increase in employee engagement.
  • Managed employee enrollment data with high integrity, adhering to metric, and ensuring no data breaches or violations.
  • Led the transition of benefits administration from program to system, optimizing data handling and decreasing reporting times by 68%.
  • Customized benefit communications for a diverse workforce, facilitating an increase in regional enrollment completions by 66%.
  • Collaborated with team of 13 in the development of method.
  • Developed and presented onboarding materials about health benefits, leading to a 15% increase in early enrollments.
  • Led virtual open enrollment sessions, which improved the plan selection rate and cut questions regarding plan choice by 57% during the 2021 period.

Affiliations

  • Rotary International
  • Society for Human Resource Management (SHRM)
  • Professional Association for Customer Engagement (PACE)
  • American Marketing Association
  • Employee Benefits Security Administration (EBSA) Affiliation
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Project Management Institute (PMI) for Benefits Implementation Projects
  • Society of Women Engineers
  • International Association of Administrative Professionals

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Family and Medical Leave Act (FMLA) Certification
  • First Aid/CPR Certified
  • Health & Welfare Plans Certification Meridian
  • Society for Human Resource Management - Certified Professional (SHRM-CP)
  • FMLA Compliance Certification system
  • Certified Public Accountant (CPA)
  • Benefits Enrollment & HR Software Certification system
  • Certified in Flexible Benefits Administration method
  • Cisco Certified Network Associate (CCNA)

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