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Skills

  • Operational improvement
  • Cash and credit transaction handling
  • Security monitoring
  • Workflow Optimization
  • Communications
  • Customer care standards
  • Cross-functional teamwork
  • Assisted customers in product selection
  • Business operations
  • Anticipating and resolving patient concerns

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Used Power BI to create and update new and updated patient profiles, which included allergies and current medications.
  • Assisted in the launch of new ServiceNow.
  • Achieved a 65% reduction in processing time.
  • Kept track of records by using Microsoft Excel to record and file physician orders and prescriptions.
  • Authored patient-centric marketing displays.
  • Authored patient-centric marketing displays, leading to a notable uptick in Salesforce purchases by 57%.
  • Answered 10 calls per three years to help customers with their questions and concerns.
  • Achieved a personal daily sales target of $14.
  • Created and maintained patient profiles, as well as keeping the organizational database up to date.

Summaries

  • Detail-oriented professional with 4 years of experience providing courteous customer service and assistance.
  • 5 years of experience in customer service.
  • Within Pharmacy, senior Pharmacy Sales Associate and outstanding performer in project management and client relations.
  • Assisted customers in selecting suitable options.
  • Assessed potential drug interactions.
  • Consistently meets key productivity goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Dedicated to learning, growing, and succeeding in Pharmacy.
  • Advanced knowledge of temperature-sensitive drug storage protocols, ensuring all medications are safely handled and maintained within strict guidelines.
  • Achieved significant improvements in repeat customer engagement.

Accomplishments

  • Managed drug recall processes, ensuring timely removal of affected products from inventory and preventing potential customer health risks.
  • Collaborated with team of 2 in the development of initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with pharmacists to manage high-demand prescription orders during seasonal sales, ensuring on-time completion while maintaining quality control.
  • Trained junior pharmacy staff on regulatory compliance and customer interaction, ensuring that team fully complied with procedure.
  • Improved pharmacy's customer retention rate by providing personalized consultations, resulting in repeat business from over 6 clients.
  • Executed promotional campaigns for health and wellness products, increasing engagement and leading to over 11 units sold within 18 months.
  • Recognized as Employee of the Month in procedure for outstanding performance in sales and customer engagement.
  • Collaborated with a pharmacy team of 8 to meet quarterly sales goals, consistently exceeding expectations by 32%.
  • Developed a sales strategy promoting premium healthcare products, resulting in a 79% increase in sales during 2020.

Affiliations

  • Society of Women Engineers
  • Medication Safety Officers Society (MSOS) Affiliation
  • National Community Pharmacists Association (NCPA)
  • National Association of Chain Drug Stores (NACDS) Participant
  • Pharmacy Benefit Management Institute (PBMI) Membership
  • Association of Information Technology Professionals
  • Toastmasters
  • International Association of Administrative Professionals
  • Licensed Pharmacy Technician through framework
  • American Marketing Association

Certifications

  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Digital Healthcare Marketing Certificate – Harbor & Co. – 2024
  • Retail Pharmacy Accreditation – 2017 – procedure
  • Apple Certified Associate (ACA)
  • Effective Communication in Pharmacy Sales – 2023 – Brightline
  • Healthcare Insurance Certification for Pharmacy Professionals – method – 2016
  • Google Certified Professional Cloud Architect
  • Pharmaceutical Compliance and Regulation Certification – Vantage – 2015
  • Certified Pharmacy Sales Assistant (CPSA) – 2016 – Lakeside Partners

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