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Skills

  • Practiced at FHA loan process
  • Effective time management
  • Team building
  • Budgets
  • Relationship development
  • Escrow analysis expertise
  • Operational improvement
  • Escrow reconciliation processes
  • MS Office
  • Customer service

Work Experiences

  • Transported Power BI to several months customer locations.
  • Analyzed monthly escrow accounts for 7 property loans, identifying miscalculations and ensuring compliance with regulatory standards.
  • Achieved $6 reduction in late fee accruals.
  • Answered 2 calls per two years to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Contributed to overall improvement.
  • Aligned escrow accounts with projected budgets.
  • Developed new loan prospects by making weekly cold calls to 9 people.
  • Went over 13 financial statements in 6 months and reviewed them.
  • Aided senior credit officers in the processing of complex loan applications.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Aligned budgets effectively.
  • Analytical expert with a history of preventing misallocations.
  • Client-centered Escrow Analysis Specialist with a passion for ensuring financial transparency and trust through the preparation of meticulous, easy-to-understand escrow statements.
  • Conducted comprehensive audits of mortgage escrow accounts.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Adept at forecasting escrow expenses and working with various property portfolios to align budgets effectively, improving financial planning accuracy over 18 months periods.
  • Collaborative team player.
  • Aligned with client and corporate financial goals.
  • Escrow Analysis Specialist is a multi-talented Escrow Analysis Specialist who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Collaborated with external tax authorities to resolve high-risk discrepancies in time-sensitive tax fund disbursements, preventing potential legal and financial penalties.
  • Facilitated cross-department collaboration to identify and resolve discrepancies in escrow accounts, resulting in 65% reduction in payoff shortages.
  • Enhanced customer experience by automating escrow review reports, giving clients real-time access to their account status and reducing inquiry calls by 35%.
  • Researched and implemented best practices across the industry, achieving a 23% improvement in account reconciliations in 2017.
  • Mentored junior staff to improve their understanding of escrow analysis, leading to a 60% decrease in processing errors across the team.
  • Conducted a thorough review of insured loans and associated escrow accounts, resulting in the discovery of category, leading to the recovery of $6 in overpayments.
  • Created performance tracking dashboards to measure escrow account health, ensuring timely adjustments and resolving a 71% uptick in payment delinquencies.
  • Achieved promotion to Senior Escrow Specialist in 2016 after consistently surpassing departmental accuracy targets by 72%, contributing to an increase in department efficiency.
  • Reduced escrow account processing errors by 45% through focused quality control, aligned with federal RESPA and TILA standards.
  • Reduced discrepancies in escrow balances by conducting detailed audits and identifying patterns leading to over- or under-calculations, ensuring compliance with lender guidelines.

Affiliations

  • Society of Women Engineers
  • Association for Computing Machinery
  • International Association of Credit Risk Management Professionals
  • Commercial Real Estate Finance Council (CREFC)
  • National Tax Lien Association
  • Society of Human Resource Management
  • Rotary International
  • National Business Institute (NBI)
  • Project Management Institute
  • The Institute of Internal Auditors (IIA)

Certifications

  • Real Estate Broker License from Washington
  • Certified Financial Services Auditor (CFSA)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified Treasury Professional (CTP)
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • CompTIA Network+

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