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Skills

  • Customer satisfaction improvement
  • Performance Tracking and Reporting
  • Business operations
  • Deep understanding of RESPA guidelines
  • Root cause analysis
  • Moody's KMV CreditEdge
  • Budgets
  • Deep knowledge of bankruptcy processes
  • Advanced Excel skills (VLOOKUP, Pivot Tables, Macros)
  • Organization

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Collaborated with cross-functional teams.
  • Achieved Excellence Award for outstanding performance.
  • Contributed to overall improvement.
  • Developed new loan prospects by making weekly cold calls to 9 people.
  • Analyzed monthly escrow accounts for 4 property loans.
  • Collaborated with cross-functional teams to manage escrow disbursements, resulting in $7 reduction in late fee accruals over 11 months period.
  • Avoided surpluses in compliance with federal regulations.
  • Achieved a 52% decrease in client disputes.
  • Analyzed monthly escrow accounts for 7 property loans, identifying miscalculations and ensuring compliance with regulatory standards.

Summaries

  • Aligned with client and corporate financial goals.
  • Achieved a $9 reduction in annual escrow penalties.
  • Conducted in-depth reconciliations.
  • Confident professional with 7 years of experience.
  • Achieved measurable improvements in data accuracy.
  • Client-centered Escrow Analysis Specialist.
  • Automated key processes.
  • Confident professional with 2 years of proven success in managing large portfolios and ensuring compliance with federal tax and insurance disbursement standards.
  • Costs were consistently reduced while profits were increased.
  • Escrow Analysis Specialist with 13 years of successful risk assessment and budget management experience.

Accomplishments

  • Collaborated with external tax authorities to resolve high-risk discrepancies in time-sensitive tax fund disbursements, preventing potential legal and financial penalties.
  • Reduced discrepancies in escrow balances by conducting detailed audits and identifying patterns leading to over- or under-calculations, ensuring compliance with lender guidelines.
  • Resolved product issue through consumer testing.
  • Created performance tracking dashboards to measure escrow account health, ensuring timely adjustments and resolving a 71% uptick in payment delinquencies.
  • Ensured complete adherence to CFPB rules during escrow account audits, reducing regulatory penalties and legal risk for the company by 75%.
  • Increased accuracy of escrow estimations by performing thorough trend analyses on tax and insurance payment patterns, reducing overages and shortages by 54%.
  • Achieved promotion to Senior Escrow Specialist in 2016 after consistently surpassing departmental accuracy targets by 72%, contributing to an increase in department efficiency.
  • Collaborated with the IT department to develop a software enhancement that automated a portion of escrow analysis, reducing manual workloads and improving analysis speed by 60%.
  • Implemented a new workflow for handling loan insurance renewals that reduced processing time by 43%, ultimately avoiding costly client late fees.
  • Leveraged Lean Six Sigma principles to enhance processing efficiency, improving escrow review cycle times by 54% and reducing operational costs.

Affiliations

  • International Association of Administrative Professionals
  • Credit Risk Certification (CRC)
  • Association of Certified Fraud Examiners (ACFE)
  • Title Insurance and Escrow Commission (TIEC)
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Certified Financial Services Security Professional (CFSSP)
  • Association for Computing Machinery
  • National Business Institute (NBI)
  • American Escrow Association (AEA)

Certifications

  • Certified Funds Management Professional (CFMP)
  • Project Management Professional (PMP)
  • Licensed Title Agent from framework
  • Six Sigma Green Belt Certification
  • Certified in Control Self-Assessment (CCSA) from Cedar Works
  • Advanced Certification in Financial Risk Management from Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • ServSafe

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