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Skills

  • Credit report pulling
  • Debt management plan creation
  • Financial literacy program design
  • Credit score optimization strategies
  • Budgets
  • Team management
  • Customer retention strategies
  • Active listening and empathy
  • Organization
  • Credit report analysis

Work Experiences

  • Applied proactive repayment planning techniques.
  • Assisted in resolving disputes with collection agencies.
  • Achieved Innovation Award in 2020 for exceptional client retention.
  • Achieved a 21% higher client retention rate.
  • Addressed client inquiries regarding credit reports, successfully removing 12 incorrect entries and clearing derogatory credit marks.
  • Achieved a 45% improvement in customer outcomes.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved Innovation Award recognition for maintaining a 23% client success rate in credit score improvement over a period of 18 months.
  • Boosted client credit scores by an average of 51%.
  • Achieved Excellence Award recognition.

Summaries

  • Achieved 44% growth in client engagement.
  • Achieved results within three years.
  • Achieved a Top Performer for maintaining a 36% client success rate in credit score improvement over two years.
  • Certified in PMP, providing comprehensive financial advice that improved credit scores by an average of 85%.
  • Achieved savings over 6 months.
  • Strengths in performance reporting and project management backed up by Banking and Financial Services training.
  • Client-focused Consumer Credit Counselor who successfully decreased overall debt burden by 59% within 6 months.
  • Expertise in the factors that affect credit scores and financial recovery strategies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 17% improvement in client credit scores through in-depth credit analysis and personalized financial consultations.

Accomplishments

  • Documented and resolved category which led to metric.
  • Collaborated with legal teams to resolve complex debt cases, resulting in a 31% reduction in legal disputes for high-risk clients.
  • Assisted elderly and vulnerable populations in understanding and accessing financial assistance programs, improving financial health for 16 households.
  • Achieved client credit score increases of 20% on average over two years through proactive debt management counseling.
  • Generated repayment plans that empowered 3 clients to reduce credit card debt by $12 over a one year period.
  • Tracked and analyzed client financial data, identifying areas of improvement that resulted in 18% debt ratio reduction on average.
  • Managed sensitive client data and maintained strict confidentiality while facilitating credit score improvements upwards of 24%.
  • Initiated a digital onboarding process that enhanced client intake efficiency by 15%, improving overall counseling experience.
  • Collaborated with Scrum Master certified financial planners to assess insolvency risk, enabling 5 clients to restructure debts and avoid legal penalties.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Lions Club
  • Certified Credit Risk Professional (CCRP) through RMA
  • Turnaround Management Association (TMA)
  • Money Management International (MMI) Counselor Certification
  • Certified Personal Finance Counselor (CPFC) through Fincert.org
  • National Association of Credit Services Organizations (NACSO)
  • National Foundation for Credit Counseling (NFCC)
  • Credit Builders Alliance (CBA)
  • International Coaching Federation (ICF) – Financial Coaching Specialization
  • Institute for Financial Literacy

Certifications

  • Certified Financial Health Counselor (CFHC)
  • Certified Financial Wellness Advocate (CFWA)
  • Certified Financial Counselor (CFC) - method
  • Chartered Financial Consultant (ChFC) - program
  • Housing and Urban Development (HUD) Housing Counselor Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Housing Counseling Certification - standard
  • Debt Collection Law Certification - system

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