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Skills

  • Computer literate
  • Lead development
  • Contract auditing
  • Regulatory compliance
  • Contract negotiation/review/drafting
  • Operational improvement
  • Customer satisfaction
  • Communications
  • Excel in standard
  • Excellent communication

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Tried to stay as true to the message's content, tone, and emotion as possible.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered an average of 15 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Assisted with trauma and PTSD in Spanish-speaking patients.
  • Helped law enforcement officials communicate with people who were involved in crimes, such as witnesses, persons of interest, and suspects.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved post-surgical compliance rates of over 47%.

Summaries

  • Customer-focused Sales Representative with 16 years of experience solving problems for clients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Bridged language barriers in healthcare.
  • Motivated Spanish Medical Interpreter with experience managing large-scale projects, including budgeting and administration.
  • Certified and experienced in healthcare interpretation ethics, ensuring all communication complies with HIPAA and confidentiality standards. Recognized for providing high-quality interpretation support in both routine and emergency care settings.
  • Within Information Technology, senior Spanish Medical Interpreter and outstanding performer in stakeholder engagement and project management.
  • Accomplished interpreter trained in medical terminology and patient confidentiality. Reduced medication error incidents by 45% by translating pharmaceutical instructions and ensuring patient understanding of complex treatment plans.
  • Adept at providing telemedicine interpretation after spearheading efforts to expand healthcare access for Spanish-speaking patients. Played an essential role in boosting service engagement by 56% through virtual healthcare programs.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Program are well-understood.

Accomplishments

  • Created bilingual medical documentation, improving procedural clarity for hospital staff and reducing misunderstandings by 71%.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Created
  • Documented
  • Won
  • Developed a glossary of medical terms for Spanish-speaking interpreters, significantly increasing accuracy during medical appointments.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Represented
  • Developed video tutorials in Spanish for telemedicine setup, improving access and usage for non-English speaking patients by 30%.
  • Identified

Affiliations

  • American Academy of Medical Ethics: Medical Interpreting Focus Group
  • Freemason
  • Certification Commission for Healthcare Interpreters (CCHI)
  • Volunteer Interpreter – Doctors Without Borders (Chicago)
  • International Medical Interpreters Association (IMIA)
  • American Medical Informatics Association
  • Society of Women Engineers
  • Medical Reserve Corps (MRC) – Medical Interpreter Volunteer
  • Society of Human Resource Management
  • National Council on Interpreting in Health Care (NCIHC)

Certifications

  • Telephonic Healthcare Interpreter Certification
  • QMI - Qualified Medical Interpreter Certification
  • CompTIA Security+
  • Medical Translator Certificate - method
  • CompTIA A+ Technician
  • Oregon Health Authority (OHA) Qualified or Certified Health Care Interpreter (HCI)
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Licensed Court Interpreter (specializing in healthcare cases)

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