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Skills

  • Shipment coordination
  • Cross-functional team leadership
  • Problem resolution
  • Budgets
  • Customer service
  • Mentoring new team members
  • Collaborative teamwork
  • Contract negotiation
  • Daily reporting and performance analysis
  • Client Complaints Resolution

Work Experiences

  • Acted as a liaison between customers and drivers.
  • Delivered exceptional service through real-time communication.
  • Acted as a liaison between customers and drivers, resolving complaints within two years, improving client satisfaction by 26%.
  • Collaborated with external stakeholders.
  • Dispatched drivers.
  • Achieved a 28% improvement in route efficiency.
  • Ensured accurate tracking of deliveries.
  • Coordinated hundreds of dispatch orders per week using Microsoft Excel, delivering 7 tons of goods within strict timeframes.
  • Created comprehensive reports for leadership.
  • Developed contingency backup plans for route management, which ensured smooth operations during inclement weather days.

Summaries

  • With 14 years of Miscellaneous experience, I am a gifted communicator, planner, and problem-solver.
  • In-depth experience liaising with line managers, negotiating logistics contract amendments, and preparing and revising warehouse plans are all things I'm proud to offer.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 32% improvement in delivery timelines.
  • In dynamic environments, resilient and adaptable.
  • Consistently achieved performance targets.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 74% improvement in overall performance.
  • Achieved a 64% customer satisfaction rating.

Accomplishments

  • Improved client satisfaction by 69% through consistent communication, issue tracking, and timely updates on the status of their shipments.
  • Collaborated cross-functionally with sales and maintenance departments to ensure vehicles were dispatched on time, improving departmental alignment and communication efficiency.
  • Generated detailed shipment logs and prepared daily performance reports, reducing paperwork inaccuracies by 23%.
  • Strengthened relationships with multiple freight carriers, which reduced the average shipment cost per mile by 49%.
  • Negotiated favorable pricing with third-party carriers, reducing overall transportation costs by 81%.
  • Reduced fuel costs by 22% over 6 months by implementing more fuel-efficient route selection and driver training.
  • Handled inbound and outbound shipment requests, coordinating logistics for 9 deliveries weekly and maintaining 44% accuracy.
  • Maintained compliance with Department of Transportation (DOT) regulations, achieving a pass rate of 49% in random audits.
  • Created and implemented a new compliant standard operating procedure (SOP) for error prevention, reducing missed pickups by 58%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Council of Supply Chain Management Professionals (CSCMP)
  • Association of Transportation Safety Professionals
  • Freemason
  • International Society of Logistics (SOLE)
  • Material Handling & Logistics Club Membership
  • Lions Club
  • Project Management Institute (PMI), relevant for logistics and transportation projects
  • Transportation Club Membership Raleigh Chapter
  • International Warehouse Logistics Association (IWLA)
  • National Motor Freight Traffic Association (NMFTA)

Certifications

  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • OSHA 10-Hour General Industry (for Dispatcher Safety)
  • Certified Public Accountant (CPA)
  • Certified Scheduling and Dispatching Professional (CSDP)
  • Certified Transportation Professional (CTP)
  • Certified Administrative Professional (CAP) with Dispatching Focus
  • CompTIA A+ Technician
  • Advanced Emergency Dispatcher by International Academies of Emergency Dispatch (IAED)
  • Certificate in Fleet Maintenance Management

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