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Skills

  • Relationship development
  • Program equipment
  • Team building
  • Budget monitoring and financial reporting
  • Analysis of competitor sales trends
  • Customer satisfaction improvement
  • Supervision
  • First Aid/CPR
  • In-store promotions creation
  • Strategic selling

Work Experiences

  • Educated customers about promotions to increase sales.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and performance reporting talents.
  • Achieved 3% operational compliance during external audits by enforcing strict adherence to company policies and procedures.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Adopted new digital tools for inventory tracking.
  • Achieved 17% operational compliance during external audits.
  • Taught newly hired Grocery Department Managers how to upsell using workflow optimization and vendor management, boosting job expertise within three years.
  • Coached a 17-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Increased market share and earned #15 ranking by leapfrogging competitors.

Summaries

  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Achieved a 71% pass rate in health and safety compliance.
  • Achieved a 20% revenue boost.
  • Analyzed sales trends to inform stock adjustments.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Salesforce is something I'm familiar with.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Increased customer service ratings by 81% through enhanced team training, emphasizing bilingual communication and faster response times.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified and corrected discrepancies in product inventory, reducing shrink by 84% and saving an estimated $15 annually.
  • Assisted in sustainability projects that reduced plastic packaging use by 34%, contributing to eco-conscious customer growth.
  • Reduced employee turnover by 53% by fostering a more inclusive and collaborative team environment.
  • Hired and trained 17 new employees, reducing training time by 70% and improving first-month productivity scores by 12.
  • Documented and resolved framework which led to standard.
  • Collaborated with loss prevention to develop and execute a shrinkage reduction plan, decreasing losses by 79% over the past year.
  • Led weekly staff meetings to align on business goals, resulting in consistent sales improvement by 81% over several months.
  • Collaborated with team of 8 in the development of procedure.

Affiliations

  • Lions Club
  • Council of Supply Chain Management Professionals (CSCMP)
  • National Grocers Association (NGA)
  • Retail Grocery Leadership Forum
  • Association for Talent Development (ATD) - Retail Sector Programs
  • Certified Grocery Manager (CGM)
  • National Retail Federation (NRF)
  • Association of Information Technology Professionals
  • Rotary International
  • Retail Operations Leadership Program - 2016

Certifications

  • Certified Customer Relationship Manager (CRM) Professional (2016)
  • CompTIA Security+
  • Food Retail Leadership Certification from Lakeside Partners (2020)
  • Certified Public Accountant
  • Certified Supply Chain Professional (CSCP) from Ironclad Systems (2021)
  • Google Certified Professional Cloud Architect
  • Certified Food Safety Manager 2018
  • ServSafe
  • Certified Retail Buying and Merchandising Professional (2015)
  • APICS Certified Supply Chain Management Professional (CSCP) (2024)

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