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Skills

  • Payroll cost reduction through scheduling
  • First Aid/CPR
  • Cross-functional team leadership
  • Inventory management and optimization
  • Relationship development
  • Cost-reduction initiatives
  • Process improvement
  • Customer service enhancements
  • Customer satisfaction improvement
  • CRM system proficiency

Work Experiences

  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Analyzed sales trends and adjusted stock levels on high-demand items, leading to a 29% uptick in revenue by better meeting customer needs.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Boosted overall customer satisfaction.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and performance reporting talents.
  • Educated customers about promotions to increase sales.
  • Achieved 17% operational compliance during external audits.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.

Summaries

  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Achieved President's Club recognition.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Costs were consistently reduced while profits were increased.
  • Achieved a revenue surge of 49%.
  • Accomplished Department Manager.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Within Retail, senior Grocery Department Manager and outstanding performer in cross-functional collaboration and vendor management.
  • Achieved a 20% revenue boost.

Accomplishments

  • Organized and led sustainability initiatives, reducing food waste by 70% and contributing to increased customer loyalty and positive community impact.
  • Collaborated with the marketing department to roll out promotional events, resulting in a 56% increase in foot traffic over three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced a new stocking strategy, which improved labor efficiency by 33% and reduced stocking time even during busy periods.
  • Significantly increased employee retention by introducing flexible scheduling options, promoting work-life balance, and enhancing job satisfaction.
  • Led weekly staff meetings to align on business goals, resulting in consistent sales improvement by 81% over several months.
  • Managed cross-department communications, contributing to an 4-dollar increase in sales through streamlined promotional campaigns.
  • Fostered positive supplier relationships, which helped reduce purchasing costs by 17% and increased product variety within limited budget constraints.
  • Developed a waste reduction initiative, saving the department $11 in annual costs through improved stock rotation and inventory management.
  • Assisted in sustainability projects that reduced plastic packaging use by 34%, contributing to eco-conscious customer growth.

Affiliations

  • Jaycees
  • American Association of Food Safety Certification (AAFSC)
  • Retail Inventory Management Association
  • National Association for Convenience & Fuel Retailers
  • Certified Food Safety Manager (CFSM)
  • Certified Grocery Manager (CGM)
  • Society for Human Resource Management (SHRM) - Retail Division
  • Certified Professional in Supply Management (CPSM)
  • Retail Management Certification by Lakeside Partners
  • Council of Supply Chain Management Professionals (CSCMP)

Certifications

  • Certified Financial Planning & Budgeting for Retail (CFPB-RM) (2019)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Food Defense Manager Certification (FDM) from Northwind (2024)
  • Certificate in Retail Operations from Beacon Labs (2018)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Retail Store Manager from Cedar Works (2023)
  • Certified Inventory Management Specialist (CIMS) - 2017
  • Cisco Certified Internetwork Expert (CCIE)

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