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Skills

  • Communications
  • Menu board art
  • Customer service excellence
  • Business operations
  • Complaint resolution
  • Inspection reviews
  • Risk management processes and analysis
  • Team management
  • Food preparation
  • MS Office

Work Experiences

  • Made a proposal
  • Provided management with framework updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Won
  • Had planned ahead.
  • Successfully led key projects that yielded a category.
  • Responded quickly to customer concerns and resolved initiative issues using team leadership and data analysis.
  • On-site training was provided by me.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.

Summaries

  • Restaurant Host is articulate and driven to succeed.
  • Working with staff to create unique dining experiences has proven to be a success.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Seasoned
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Ambitious
  • Collaborate with commercial lenders to achieve sales targets.
  • Customer transactions are processed, reservations are organized, and dining room staff is coordinated by helpful Restaurant Host.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.

Accomplishments

  • Led training sessions for new hires covering guest interaction policies, front desk software, and reservation management.
  • Documented and resolved procedure which led to standard.
  • Successfully handled large group bookings and managed special seating arrangements, ensuring smooth operations even under pressure.
  • Collaborated with team of 5 in the development of category.
  • Coordinated with kitchen and waitstaff to improve communication, significantly decreasing food order mix-ups by 38%.
  • Regularly monitored reviews and guest feedback, implementing immediate improvements, which helped boost ratings on HubSpot by 16%.
  • Contributed to increasing the customer average check size through upselling of premium wines and menu recommendations.
  • Enhanced guest loyalty by establishing rapport during check-ins and remembering preferences, resulting in repeat business increasing by 57%.
  • Developed streamlined reservation process, which improved seating efficiency by 15% during peak hours.
  • Assisted in planning logistical strategies for major dining events and holidays, contributing to a 75% rise in organizational efficiency.

Affiliations

  • Academy of Hospitality Industry Attorneys (AHIA)
  • Women in Foodservice Forum
  • Certified Guest Service Professional (CGSP) credential
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Certified Restaurant Server (CRS) credential
  • Foodservice Consultants Society International (FCSI)
  • International Association of Hospitality Advisors
  • Educational Institute of the American Hotel & Lodging Association (EI-AHLA)
  • American Society of Safety Professionals
  • Freemason

Certifications

  • Host Etiquette and Protocol Training Cedar Works 2015
  • Etiquette and Communication Skills Training for Restaurant Staff Beacon Labs 2022
  • Heartsaver First Aid & CPR Summit Group 2016
  • Event Planning and Banquet Hosting Certification Harbor & Co. 2018
  • Introduction to Conflict Management in Hospitality Brightline 2017
  • Conflict Resolution and Complaint Management Certification Lakeside Partners 2016
  • Restaurant Operations Certificate system 2015
  • Host Excellence Certification by Lakeside Partners 2024
  • Understanding Food Allergens in the Food Service Industry Beacon Labs 2018
  • Apple Certified Associate (ACA)

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