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Skills

  • Customer service excellence
  • Daily specials memorization
  • Program Cuisine knowledge
  • Accurate money handling
  • Banquet coordination
  • Deboning meat
  • Menu memorization
  • Prioritizing
  • Electric pallet jack operation
  • Employee training

Work Experiences

  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Had planned ahead.
  • Created one-of-a-kind events and special promotions, such as the framework event, to boost sales.
  • Created attractive holiday and seasonal displays for the merchandising program.
  • Was the best-performing store in the region on a consistent basis.
  • Kept track of UPC codes.
  • Kept track of everything.
  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Salads, appetizers, and cold dishes, as well as portioned desserts and brewed coffee, were all prepared by me.
  • Heavy pallet loads of cases, boxes, and bags were broken down by me.

Summaries

  • Capable of safely lifting 8 pounds to aid in event planning and transportation of necessary equipment.
  • Service-driven
  • Sales, marketing, and inventory control are some of my specialties.
  • Working hard, taking on extra work, and meeting all customer needs contribute to the team's success.
  • Knowledgeable in a variety of food preparation methods, as well as unusual ingredients, food pairings, and plate presentation.
  • Cafe Clerk who is courteous and professional and has experience preparing and delivering high-quality beverages and food to customers while keeping the establishment clean and comfortable.
  • Dependable
  • Expertise in high-end ingredients as well as complementary food and wine pairings.
  • In FOH and BOH operations, a competent and capable team member.
  • Cafe Worker is a focused Cafe Worker who is committed to learning new skills.

Accomplishments

  • Recognized for standard.
  • Created a loyalty program that drove a 33% increase in customer retention over 2015.
  • Instilled safety training protocols and reduced workplace accidents by 53% in the first quarter after implementation.
  • Consistently held the position of best performing store in the region.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Successfully reduced spoilage of fresh produce by 45% through improvements to storage practices and kitchen rotation protocols.
  • Consistently received a 100% rate of customer satisfaction.
  • Enhanced customer retention by developing personalized interactions with regular patrons, contributing to a sales increase of 53% over 2016.
  • Negotiated better supplier terms that saved the business $148,000 in ingredient costs annually.
  • Developed efficient closing procedures, reducing end-of-day processing time by 30% while improving security.

Affiliations

  • Society of Women Engineers
  • National Barista & Coffee Association
  • National Restaurant Association
  • Association for Supply Chain Management (APICS)
  • Internship at system, gaining hands-on experience in high-volume service
  • American Hotel and Lodging Educational Institute
  • Society of Human Resource Management
  • Toastmasters
  • American Marketing Association
  • Freemason

Certifications

  • Certified Guest Service Professional (CGSP) from AHLEI
  • Basic Sustainability in the Hospitality Industry Certificate
  • Certificate in Specialty Coffee Brewing Methods from Summit Group
  • OSHA: HACCP
  • Cash Handling and Fraud Prevention Certification
  • Certified Public Accountant
  • Food Protection Manager Certification issued by National Restaurant Association
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality Supervisor (CHS) from the American Hotel & Lodging Educational Institute
  • Certified Food and Beverage Executive (CFBE) from AHLEI

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