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Skills

  • Team management
  • Conflict resolution and problem-solving
  • Digital Table Reservation Systems
  • Kitchen equipment operation and maintenance
  • Recipes and menu planning
  • Regulatory compliance
  • Initiative equipment
  • Operational improvement
  • First Aid/CPR
  • Business operations

Work Experiences

  • Inspired employees to work at their highest levels of efficiency and quality.
  • Created seamless coordination between front and back of house operations.
  • Awarded for service excellence based on President's Club criteria.
  • Analyzed and adjusted seating arrangements based on customer preferences, increasing seated guest capacity by 69% during weekends.
  • Plan and designate shifts and hours for 13 employees' schedules.
  • Collaborated with the kitchen team to introduce seasonal menu changes that boosted per-customer spend by $17.
  • Assisted in launching metric, improving customer experience feedback gathering by 32%.
  • Collaborated with chefs and kitchen staff.
  • Achieved 83% internal promotions.
  • Coached staff on wine pairing.

Summaries

  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Restaurant Front of House Manager is a dynamic Restaurant Front of House Manager with 4 years of experience in providing high-quality food services.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Restaurant Front of House Manager with over 7 years of framework and program service experience.
  • Achieved a 66% boost in repeat customer rates.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent process support.
  • To handle demanding project management needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Within Food and Beverage, senior Restaurant Front of House Manager and outstanding performer in process improvement and strategic planning.
  • Restaurant Front of House Manager is a multi-talented Restaurant Front of House Manager who is consistently rewarded for planning and operational improvements.
  • Strengths in risk assessment and budget management backed up by Food and Beverage training.

Accomplishments

  • Spearheaded wine and cocktail training programs, boosting average check size by 4% over the past year.
  • Reduced guest wait times by 6 minutes during peak hours through the implementation of a dynamic seating strategy.
  • Established monthly front-of-house performance reviews, driving a 75% improvement in staff productivity metrics.
  • Developed and executed seasonal promotion campaigns, generating an additional $13 in revenue.
  • Reduced reservation no-show rate by 34% by adopting a new customer reservation reminder system.
  • Trained front-of-house team in quality-focused customer service, leading to a 72% improvement in guest review scores.
  • Collaborated with team of 2 in the development of method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented real-time inventory tracking software, reducing beverage and ingredient shortages by 64% each month.
  • Enhanced social media presence, driving a 41% increase in online reservation inquiries and 66% more customer interactions.

Affiliations

  • Freemason
  • Society of Human Resource Management
  • National Restaurant Association (NRA)
  • Association of Information Technology Professionals
  • Jaycees
  • Certified Food and Beverage Executive (CFBE) through the American Hotel & Lodging Association
  • Rotary International
  • International Association of Administrative Professionals
  • Member of the International Bartending Association (IBA)
  • Sustainable Food Trade Association (SFTA)

Certifications

  • Certified Hospitality Supervisor (CHS)
  • ServSafe
  • ServSafe Alcohol Certification
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Salesforce
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Wine & Spirit Education Trust (WSET) Level 2 Award in Wines
  • SHRM Certified Professional (SHRM-CP)

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