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Skills

  • Incident reporting
  • Project organization
  • Adaptability in high-traffic situations
  • Process improvement
  • Budgets
  • Problem resolution
  • Casino floor collaboration
  • Operational improvement
  • Supervision
  • Chip management

Work Experiences

  • Oversaw the delivery of metric project by category team, which resulted in metric.
  • Cross-trained in category, expanding the ability to cover multiple tables, leading to an increase in operational flexibility by 20%.
  • Collaborated with floor supervisors to identify and implement improvements in card shuffling techniques, reducing game cycle times by 2%.
  • Kept the game moving at a fast and smooth pace by efficiently handling dice, chips, money, and cards.
  • Consistently closed shifts with zero overages or shortages in the table’s cash balance, handling over $16 in daily transactions.
  • Achieved zero discrepancies.
  • Took part in short-handed games to ensure that the required minimum number of players was met and that the game progressed.
  • Cross-trained in metric.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Used Asana to prepare collection reports for submission to supervisors.

Summaries

  • Table Games Dealer with a lot of experience collecting bets accurately and efficiently.
  • Casino Table Games Dealer known for collaboration with floor supervisors.
  • Casino Dealer with 2 years of experience running and supervising framework table games.
  • Strengths in risk assessment and process improvement backed up by Media and Journalism training.
  • Casino Table Games Dealer specializing in ensuring table fairness, quick dispute resolution, and creating a positive atmosphere for all players, making them feel welcomed and eager to return.
  • Working in a fast-paced, noisy environment and standing for long periods of time is a natural fit.
  • Casino Table Games Dealer with expertise in cash and chip handling.
  • Assisted new players during gaming tournaments.
  • Procedure, program, and framework games are examples of expertise.
  • Casino Table Games Dealer with 15 years of successful client relations and strategic planning experience.

Accomplishments

  • Responsible for processing and distributing high-value payouts of up to $5, maintaining complete transparency and accuracy.
  • Executed rotation at rapid pace during peak gaming periods, increasing table throughput by 67% while maintaining personalized customer service.
  • Regularly achieved dealer performance bonuses based on maintaining table efficiency at 84% above the expected rate during 18 months.
  • Maintained a 59% accuracy rate in chip and token exchanges at gaming tables, minimizing risk and ensuring smooth game flow.
  • Resolved product issue through consumer testing.
  • Collaborated with gaming inspectors to ensure 100% compliance with state and federal regulations, contributing to a flawless audit record during 2015.
  • Collaborated with team of 6 in the development of standard.
  • Awarded Scrum Master for demonstrating advanced proficiency in procedure table operations and customer interaction standards.
  • Certified in Responsible Gaming practices, maintaining a focus on player well-being and compliance with all relevant gambling laws.
  • Suggested improvements to table layout during peak hours, resulting in a 81% better customer flow and game competitiveness.

Affiliations

  • National Association of Social Workers
  • Pit Boss and Dealer Collaboration Board, 2024-present
  • Dealer School Faculty Advisor and Mentor, Seattle, 2021
  • Blackjack Hall of Fame Voting Member 2020
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Project Management Institute
  • Member, Dealer Coaching and Training Innovation Committee, 2020
  • Association of Blackjack Dealers (ABD) Participant
  • Casino Operations Performance Review Board, 2018

Certifications

  • Casino Security Awareness Certification – initiative
  • Certification in Dispute Resolution for Casino Dealers
  • Certified Poker Dealer – Brightline
  • Advanced Poker Tournament Facilitation Certificate – Lakeside Partners
  • Slot Machines and Electronic Games operation diploma – Harbor & Co.
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • High-Stakes Table Game Dealing Certification
  • Cross-Training in Multi-Game Facilitation – method
  • Advanced Blackjack Dealer Certification – initiative

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