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Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
Was in charge of conducting annual performance evaluations.
Collaborated with kitchen managers to improve category dish recipes, lowering costs by 18% and reducing waste by 14%.
Trimmed, rotated, culled, crisped, and watered it to keep produce fresh and appealing.
Assisted customers with large-scale events such as weddings and birthday parties in placing special orders.
Was able to quickly and effectively resolve guest complaints.
Maintained a professional relationship with union officials that was appropriate.
Restocked the salad bar and buffet for lunch and dinner service.
Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
Increased the sale of system meals by 14% by using more appealing plating and better preparation.

Streamlining kitchen procedures for maximum efficiency and speed is a proven track record.
Successfully train and supervise a world-class waitstaff while maintaining a initiative environment.
Restaurant Captain is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
4 years of experience in the field, with a strong desire to see the company succeed.
Welcome Restaurant Captain with 5 years of supervisory experience.
Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.
Expert in fine dining and cheese, as well as extensive wine knowledge.
Restaurant Captain with over 14 years of experience in customer service environments.
Advanced performance reporting and cross-functional collaboration abilities from a seasoned framework professional.
Grocery Store Manager with a track record of boosting store profits while maintaining high employee morale.

Supervised catering and banqueting functions serving up to 9 guests, ensuring timely service delivery and maintaining high food quality.
Won “metric” Award for system.
Proactively gathered guest feedback during service, implementing changes contributing to a 44% rise in positive online reviews.
Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Assisted in organizing private dining events, leading to a 49% increase in recurring group bookings.
Implemented an improved reservation management system that reduced no-shows by 52% and maximized seated capacity.
Consistently held the position of best performing store in the region.
Achieved a Innovation Award in hospitality for creating a dining experience that exceeded expectations, recognized by Vantage in 2023.
Created a partnership with nearby hotels, bolstering guest traffic by 63% during off-peak hours.
Collaborated with management on local marketing efforts that increased foot traffic and led to a revenue boost of 52%.

Certified Guest Service Professional (CGSP) through the American Hotel & Lodging Educational Institute
Lions Club
Association for Computing Machinery
Hospitality Financial and Technology Professionals (HFTP)
Association for Supply Chain Management (APICS)
Jaycees
Association of Information Technology Professionals
American Society of Safety Professionals
Foodservice Consultants Society International (FCSI)
Member of Food Allergy Research and Resource Program (FARRP)

Frontline Management Certification
Certified Banquet Manager (CBM)
Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
Guest Service Gold Certification
Food Safety Supervisor Certification
Certified Hospitality Administrator (CHA)
Health and Safety for Food Handlers Ironclad Systems
CompTIA Security+
OSHA: HACCP
Certified Hospitality Supervisor (CHS)