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Skills

  • Agile Methodology in IT Project Management
  • Legacy Systems Migration
  • Asset Inventory Control and Management
  • Software Deployment and Configuration Management
  • IT Audits and Compliance
  • Hardware and Software Procurement Strategies
  • Database management and optimization
  • End-user training and documentation
  • System uptime optimization
  • IT Support and Service Level Agreement (SLA) Adherence

Work Experiences

  • Achieved cost reduction through strategic vendor negotiations.
  • Achieved quicker resolution of technical issues.
  • Achieved 80% faster threat detection.
  • Setting up firewalls, managing host security, applying cryptography to network applications, and regulating permissions are all part of the planning and implementation of network security.
  • Achieved Outstanding Service Award for innovation in IT project management by delivering Power BI 12 months ahead of schedule.
  • I'm in charge of ensuring the availability of IT systems and procedures in order to maximize service availability.
  • Contributed to a 52% improvement in staff productivity.
  • Decreased downtime by 57% hours.
  • Cut response time by 63%.
  • Achieved results in 2017.

Summaries

  • Aligned systems with industry best practices at Atlanta.
  • An expert in IT infrastructure upgrades, I’ve successfully directed sitewide improvements, saving $15 in maintenance costs annually and increasing overall support efficiency by 78%.
  • Collaborated with cross-functional teams.
  • Achieved faster ticket resolution times by 23%.
  • Dedicated IT Supervisor specializing in technical troubleshooting and problem-solving, with a history of reducing service disruptions and increasing IT efficiency through strategic operational changes.
  • Dedicated IT Supervisor specializing in technical troubleshooting.
  • Detail-oriented IT Supervisor.
  • Coached and mentored team members.
  • Contributed to smoother system integrations.
  • Achieved cost savings of $16.

Accomplishments

  • Implemented a structured IT support ticket escalation process, reducing critical incident resolution time by 16 minutes.
  • Managed a $7 IT budget, ensuring cost-efficiency while achieving project deliverables ahead of schedule by 5 months.
  • Generated and presented IT performance reports to senior leadership, yielding a 47% improvement in quarterly KPIs.
  • Took ownership of vendor management, ensuring SLA compliance and delivering 4% satisfaction in third-party service delivery.
  • Monitored server performance and applied system tuning, resulting in a 58% increase in load capacity and data processing speed.
  • Managed the migration of legacy IT systems to a cloud-based solution, improving data access and reducing support tickets by 74%.
  • Drove operational improvements by identifying and addressing system bottlenecks, yielding 58% performance improvement.
  • Implemented a company-wide cybersecurity training program, decreasing phishing incidents by 69% within the past year.
  • Led company-wide software upgrade with minimal impact on daily operations, achieving 46% faster program performance.
  • Coordinated with external vendors to streamline hardware procurement, reducing IT asset acquisition time by 16% days.

Affiliations

  • Certified Cisco Certified Network Professional (CCNP) staying current with solutions for enhancing operational uptime and proactive system monitoring.
  • Involved with IEEE Computer Society to explore cross-functional IT team collaboration and breakthroughs in software system engineering.
  • Affiliate in the Data Management Association (DAMA) for expertise development in data protection and sovereignty issues aligned with GDPR/CCPA.
  • Co-chair in Technology Leadership Development Program at Meridian, mentoring aspiring IT leaders in 2015.
  • Member of the Data Protection Association in 2018, ensuring strong understanding of evolving GDPR and CCPA regulations.
  • Active member of the Society for Information Management (SIM), focused on leadership development in IT functions for enterprises.
  • Participated in the National Association of Information Technology Professionals (NAITP) for ongoing professional development in leadership and mentorship.
  • Certified Member of CompTIA, with a focus on systems integration and information security technologies.
  • Graduate of Asana certification from Harbor & Co., focused on strengthening disaster recovery protocol implementation.
  • Chair of Tableau User Group in Phoenix, fostering practical exchanges on systems uptime and operational best practices.

Certifications

  • CompTIA Network+ Certification – 2015 - Issued by Brightline
  • Certified Information Privacy Professional (CIPP) - 2021 by IAPP
  • Microsoft Certified: Azure Solutions Architect Expert – 2024 - Delivered by Microsoft
  • IT Infrastructure Library (ITIL) v4 Certification – 2015 - Delivered by Meridian
  • Certified Ethical Hacker (CEH) – 2018 - Conducted by EC-Council
  • Certified IT Asset Manager (CITAM) – 2017 - Accredited by IAITAM
  • Project Management Professional (PMP) – 2020 - Managed by PMI
  • Certified Information Technology Manager (CITM) – 2023 - Accredited by Meridian
  • Certified Software Asset Manager (CSAM) – 2015 – Delivered by IAITAM
  • Certified Cloud Security Professional (CCSP) – 2023 - Offered by Ironclad Systems

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