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Skills

  • Team management
  • Customer retention strategies
  • Crisis management and problem-solving
  • Financial Management
  • Process improvement
  • MS Office
  • Risk management
  • Complaint resolution
  • Automated Scheduling Systems (ServiceNow)
  • Communications

Work Experiences

  • Achieved annual savings of $17 in storage costs.
  • Saved $14 per 18 months by negotiating rates and delivery times with vendors.
  • Analyzed root causes of performance bottlenecks.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 7%.
  • Achieved results within 2021.
  • Achieved a 15% reduction in delays.
  • Reduced customer service complaints by 12% by devising new methods of resolution.
  • Achieved a President's Club in recognition of reducing operational waste by introducing new inventory management principles.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior Hub Operations Manager and outstanding performer in strategic planning and process improvement.
  • In the Miscellaneous industry, diligent Hub Operations Manager is successful at establishing client relationships and directing cross-functional teams.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Hub Operations Manager.
  • Dedicated to providing high-quality services and products.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Adobe Creative Suite expertise.
  • Hub Operations Manager with 12 years of successful quality assurance and stakeholder engagement experience.
  • Adept at implementing fuel-saving initiatives.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Achieved 53% faster deliveries.

Accomplishments

  • Monitored and reported key operational metrics, analyzing trends to improve hub performance year-over-year by 57%.
  • Improved on-time delivery rate from 15% to 16% by revamping last-mile transportation methods.
  • Reduced transportation costs by 75% through strategic route optimization and better vendor selection for third-party logistics.
  • Resolved product issue through consumer testing.
  • Collaborated with IT to integrate a warehouse management system, reducing manual data entry errors by 66% across 6 months.
  • Developed and implemented a rotational training program that decreased staff turnover by 45% over 18 months.
  • Developed a predictive growth model and proposed hub expansion strategies, leading to a projected volume increase of 35% in 2019.
  • Identified and mitigated performance roadblocks through root cause analysis, driving a 75% improvement in overall operational throughput.
  • Developed and enforced safety protocols, reducing onsite incidents by 46% and enhancing compliance with OSHA standards.
  • Spearheaded the creation of an automated scheduling system, saving 78% of time spent on shift planning per week.

Affiliations

  • Society of Human Resource Management
  • APICS Certified in Logistics, Transportation and Distribution (CLTD) Certification
  • Association for Supply Chain Optimization and Transportation (ASOT)
  • Transportation Intermediaries Association (TIA)
  • Global Alliance for Logistics Innovation
  • Society for Inventory Optimization and Warehouse Management
  • International Federation of Warehousing Logistics Associations
  • Institute of Logistics & Warehousing
  • Project Management Institute (PMI)
  • American Medical Informatics Association

Certifications

  • Certified Supply Chain Professional (CSCP) - 2018
  • CIPM (Certified International Procurement Manager), Ironclad Systems, 2019
  • Certified Logistics Practitioner (CLP) - Cedar Works, 2017
  • Certified Public Accountant (CPA)
  • Transportation of Dangerous Goods (TDG) Certification - 2018
  • Professional Certificate in Logistics Management, Northwind, 2024
  • Logistics Engineer Certification, Brightline, 2015
  • Advanced Excel for Data Analysis and Reporting in Logistics, Vantage, 2017
  • Certified Facility Manager (CFM) Beacon Labs 2022
  • Transportation and Distribution Manager Certification, Meridian, 2017

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