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Skills

  • Customer retention strategies
  • Cost-benefit analysis
  • Complaint resolution
  • Team building
  • Metric equipment
  • Contract negotiation
  • Team management
  • Relationship development
  • Hub Management
  • Organization

Work Experiences

  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 7%.
  • Created budgets and prepared quotes for new products and services.
  • Achieved a 82% reduction in fuel consumption.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Achieved zero compliance issues over two years.
  • Consistently trained 9 employees through coordinated and launched to reduce loss and increase sales.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across category calendars and programs.

Summaries

  • Achieved 53% faster deliveries.
  • Achieved a 49% reduction in fuel consumption.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Adept at building strong vendor relationships, leading to cost reductions and higher quality logistics services for operational efficiency.
  • Forward-thinking manager with 17 years of manufacturing project management experience.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Achieved a 54% accuracy rate.
  • Adept at building strong vendor relationships.
  • Achieved savings of $7 from process optimizations.
  • Achieved a 22% reduction in workplace incidents.

Accomplishments

  • Redesigned hub process flows, improving package sortation speed by 67% and achieving faster parcel dispatch timelines.
  • Documented and resolved category which led to process.
  • Optimized onsite logistics flow, leading to a reduction in processing time by 73% minutes per parcel.
  • Devised and implemented cost-efficient hub layout changes that resulted in a 40% increase in space utilization.
  • Identified and mitigated performance roadblocks through root cause analysis, driving a 75% improvement in overall operational throughput.
  • Resolved product issue through consumer testing.
  • Developed and implemented a rotational training program that decreased staff turnover by 45% over 18 months.
  • Monitored and reported key operational metrics, analyzing trends to improve hub performance year-over-year by 57%.
  • Streamlined inventory management processes, decreasing shrinkage by 52% using method.
  • Achieved Outstanding Service Award for maintaining a flawless service accuracy rate of 59% for 2016 consecutive quarters.

Affiliations

  • Society of Women Engineers
  • American Production and Inventory Control Society (APICS)
  • Institute of Management Consultants (IMC USA)
  • Lions Club
  • Multilingual Supply Chain Association (process)
  • Hub Technology Implementation Network
  • Global Alliance for Logistics Innovation
  • Order Fulfillment & Process Automation Committee
  • Association for Supply Chain Optimization and Transportation (ASOT)
  • Society of Human Resource Management

Certifications

  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Forklift Operator Certification 2015
  • CPSM Certification by ISM (Certified Professional in Supply Management), 2023
  • Project Management Professional (PMP)
  • Advanced Excel for Data Analysis and Reporting in Logistics, Vantage, 2017
  • Cisco Certified Internetwork Expert (CCIE)

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