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Skills

  • Public speaking
  • Organization
  • MS Office
  • Inspection reviews
  • Data analysis
  • Risk management processes and analysis
  • User interface understanding
  • Data entry
  • Process improvement
  • Strong verbal communication

Work Experiences

  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Solved
  • Invented
  • Recommendation
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Won
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 17%.
  • Managed
  • On-site training was provided by me.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.

Summaries

  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Highly effective in quality assurance, evaluating personnel performance, and putting in place top-notch strategies.
  • Over 5 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • District Training Manager is articulate and driven to succeed.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Fluent in both English and Spanish.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • District Training Manager who is proactive and meticulous, with over 13 years of experience in the system industry.
  • Dynamic application of project management and process improvement in a fast-paced business environment.

Accomplishments

  • Developed mobile-compatible microlearning content, resulting in a more flexible, user-friendly training experience and user satisfaction levels of 18%.
  • Guided district trainers to utilize adaptive learning technologies, leading to a 20% reduction in non-compliance incidents across multiple locations.
  • Utilized metrics and analytics to improve training material delivery, directly contributing to a 48% reduction in employee training cost.
  • Conducted needs assessments that identified key training deficiencies and reshaped employee learning paths, which improved proficiency outcomes by 67%.
  • Resolved product issue through consumer testing.
  • Reduced new hire training time from 4 days to 5 days through the creation of interactive, mobile-friendly learning materials.
  • Led a team that created standardized training programs across 17 district stores, improving processes and reducing time-to-training completion by 9%.
  • Led the complete overhaul of compliance training workflows, cutting completion lags by 3 days and improving accuracy compliance by 54%.
  • Collaborated with team of 4 in the development of standard.
  • Identified key district training gaps and restructured curriculum, reducing training-related employee churn by 57%.

Affiliations

  • National Society for Experiential Education (NSEE)
  • American Marketing Association
  • Professional Association for Workplace Learning & Performance
  • Diversity and Inclusion Leaders Network (DILN)
  • Association for Talent Development (ATD)
  • Toastmasters
  • Workforce Development Board Denver Membership
  • Training Industry Leadership Development Program
  • National Association of Social Workers
  • Women’s Leadership Network in Learning & Development

Certifications

  • CompTIA A+ Technician
  • Certified Sales Trainer - Vantage
  • Certified Change Management Professional (CCMP) - Association of Change Management Professionals (ACMP)
  • Certified in Virtual Learning Facilitation, Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Leadership Coach - Cedar Works
  • Performance-Based Hiring for Recruiters, process
  • Certified Retail Trainer (CRT) – Cedar Works
  • Certified ScrumMaster (CSM) – Scrum Alliance

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