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Skills

  • Regulatory compliance
  • Supervision
  • Relationship development
  • Problem resolution
  • Disaster preparedness training
  • Inter-agency disaster simulations and drills
  • High-pressure decision making
  • Operational improvement
  • Funding procurement
  • Community outreach and engagement

Work Experiences

  • Solved standard issues, improved operations, and provided excellent customer service.
  • Chaired a community outreach program to raise awareness about disaster preparedness, resulting in higher citizen engagement and a 57% increase in public participation in city-wide safety initiatives.
  • Collaborated with the Portland City Council to ensure emergency services stayed within the annual budget, cutting operational costs by 34% without compromising safety.
  • Transported HubSpot to three years customer locations.
  • Developed a state-of-the-art command center facility.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Authored department policies on stress management.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the delivery of program project by procedure team, which resulted in process.

Summaries

  • Assistant Director with significant experience managing public safety awareness campaigns, driving greater community preparedness by 64% in the face of natural disasters.
  • Assistant Director with a strong background in command center operations.
  • Achieved active duty status in under 4 months months.
  • Assistant Director of Emergency Services with a proven track record of securing over $2 in federal and state funding to enhance communication and coordination technologies.
  • Within Miscellaneous, senior Assistant Director of Emergency Services and outstanding performer in stakeholder engagement and strategic planning.
  • Adobe Creative Suite and Salesforce experts.
  • Assisted during method.
  • Adept at designing training programs.
  • Assistant Director of Emergency Services with 13 years of successful client relations and strategic planning experience.
  • Accelerated new employee readiness by 14 months.

Accomplishments

  • Supervised recruitment and on-boarding training for 5 emergency personnel, ensuring 25% new hire deployment readiness within 8 months.
  • Expanded the diversity of the emergency response team by 24%, effectively meeting new state and federal diversity guidelines ahead of schedule.
  • Resolved product issue through consumer testing.
  • Chaired a quarterly risk assessment review for Atlanta, which decreased non-compliance incidents across public agencies by 20%.
  • Oversaw budget management for emergency resources, achieving departmental cost savings of 66% through equipment-sharing partnerships.
  • Developed strategic emergency drills with 4 local organizations, enhancing community’s crisis response readiness by 39%.
  • Chaired task forces that tackled cross-border emergency response collaboration, successfully implementing unified protocols between regional agencies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced emergency vehicle dispatch time by 82% through real-time analytics and traffic coordination models.
  • Partnered with 3 local businesses to coordinate emergency action plans, increasing preparedness and regulatory compliance by 22% in 2019.

Affiliations

  • Affiliated with the North Carolina Emergency Management Association, fostering local partnerships and resource sharing during disasters.
  • Certified member of the National EMS Management Association (NEMSMA), enhancing knowledge of emergency medical services leadership principles.
  • Member of the American Red Cross Disaster Services team, contributing to disaster response and preparedness across the the Northeast.
  • American Marketing Association
  • Contributing member of the Association of Public Safety Communications Officials (APCO), working on improving first responder communication protocols.
  • Pro-bono consultant for Regional Emergency Preparedness Networks, advising on multi-jurisdictional response coordination.
  • Lions Club
  • Served as a panelist for the International Humane Society’s Disaster Relief efforts in 2018, accelerating the rescue response for affected communities.
  • American Society of Safety Professionals
  • Certified member of the Association of Threat Assessment Professionals (ATAP), enhancing skills in identifying and mitigating mass-casualty threats.

Certifications

  • First Aid and CPR Certification Northwind
  • Animal Disaster Response Training Certification Ironclad Systems
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certified in Disaster Recovery Planning (CDRP)
  • Google Certified Professional Cloud Architect
  • Certified in Risk and Information Systems Control (CRISC)
  • Master Exercise Practitioner Program (MEPP) initiative
  • CompTIA Network+
  • CompTIA Security+

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