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Skills

  • Food Safety and Hygiene Compliance
  • To-go order preparation
  • Order accuracy
  • Handling large party group orders
  • Cash handling expert
  • Cash Handling
  • Dining area cleanliness
  • Cash handling and transaction accuracy
  • Bill computation
  • Crisis management under time constraints

Work Experiences

  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Assisted in curating the restaurant's wine and cocktail list, enhancing upsell opportunities and customer satisfaction during program.
  • Assisted in drafting training manuals for new staff, leading to a faster onboarding process and reducing first-month turnover by 50%.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Managed food resources, memorized orders, and coordinated service in a 3-table restaurant.
  • Achieved results over the course of 14 weeks.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Assisted in curating the restaurant's wine and cocktail list.
  • Supported the needs of a 8-person wait staff who attended to the specific needs of countless customers on a daily basis for system restaurant with social relevancy and intentionality.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic metric restaurant.

Summaries

  • Within Food and Beverage, senior Restaurant Waitress and outstanding performer in performance reporting and risk assessment.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Upselling 11% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Ambitious server with 7 years of experience increasing metric sales and providing guests with personalized service.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Offering extensive knowledge, a strong work ethic, and over 2 years of experience in the field.
  • Restaurant Waitress is a multi-talented Restaurant Waitress who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Utilized customer feedback forms to suggest service improvements, leading to a 58% increase in positive reviews on method.
  • Piloted a mobile ordering system, reducing order entry errors by 67% and speeding up food delivery times by 17 minutes.
  • Developed and curated the wine and cocktail list, enhancing the guest experience and increasing liquor sales by 18%.
  • Consistently outperformed sales targets by upselling premium cocktails and wine selections, contributing to an average revenue increase of 80%.
  • Led a team of 4 during special events and venue rentals, ensuring smooth operational workflows and exceptional guest experiences.
  • Received commendations from management for exceptional multitasking skills during high-volume service periods, earning over 4% in positive consumer feedback.
  • Resolved product issue through consumer testing.
  • Achieved perfect attendance for 18 consecutive shifts, showcasing reliability and professional commitment.
  • Received a Scrum Master, augmenting knowledge in food safety and service excellence, contributing to the establishment's compliance with framework.
  • Introduced operational improvements for handling large party orders, reducing kitchen wait times by 62%, ensuring faster customer turnaround.

Affiliations

  • State Alcohol Beverage Control Certification procedure
  • Association for Supply Chain Management (APICS)
  • Professional Food Service Manager Association (PFSMA)
  • American Marketing Association
  • Lions Club
  • Bartending Academy of Seattle
  • International Food Service Executives Association (IFSEA)
  • Retail Food Service Academy Membership
  • International Association of Culinary Professionals
  • National Restaurant Association (NRA)

Certifications

  • Google Certified Professional Cloud Architect
  • Responsible Beverage Service Training Certification (RBS) Georgia
  • Alcohol Seller/Server Certification Colorado
  • Table Setting and Banquet Service Certification Workday2020
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • CPR/AED Certification - Cedar Works
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)

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