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Skills

  • First Aid/CPR
  • Medical billing code accuracy
  • Team building
  • NDCMedisoft
  • Customer service in healthcare settings
  • Records review
  • Medical information technology (IT) troubleshooting
  • Data entry accuracy and validation
  • Budgets
  • Federal and state healthcare regulations compliance

Work Experiences

  • Awarded for maintaining 12 consecutive years of compliance with metric standards for patient record security.
  • Ensured that medical records and health information were accurate, complete, and secure.
  • Achieved reduction within one year.
  • Achieved results over a 2-month period.
  • Used email and the phone to communicate effectively with staff, patients, and insurance companies.
  • Accurately processed 7 patient record requests within service-level agreements, minimizing patient wait times by 66%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted regular internal audits.
  • Achieved a reduction of 35%.

Summaries

  • Medical Records Information Technician with over 15 years of experience in the healthcare field.
  • Decreased processing delays.
  • Achieved a 47% reduction in retrieval time.
  • Boosted operational efficiency.
  • Achieved 70% compliance.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Closed 11 cases within 6 months.
  • Respected Medical Records Specialist with exceptional attention to detail and expertise in analyzing and correcting medical records.
  • Conducted regular reviews of patient documents.
  • Conducted comprehensive audits.

Accomplishments

  • Assisted in the successful execution of ICD-category and CPT-method updates, ensuring seamless system integration and coding accuracy.
  • Compiled and interpreted data from medical charts into reports for management, streamlining decision-making processes with a 17% improvement in process time.
  • Developed comprehensive employee onboarding materials for new hires, leading to a 19% enhancement in team proficiency within method.
  • Implemented a quality review process for archived medical records, reducing record discrepancies by 53%.
  • Operated complex medical record databases, achieving an accurate data entry rate of 30% across HubSpot system.
  • Collaborated with interdisciplinary teams to design a new digital filing procedure, leading to a 76% reduction in lost or missing files.
  • Maintained a 15% success rate in retrieving accurate patient information for legal and insurance proceedings in 2019.
  • Spearheaded an internal audit initiative that identified and corrected 6 potential patient data breaches.
  • Successfully led the migration of 4 patient records into secure cloud storage, promoting accessibility and disaster recovery readiness.
  • Initiated communication protocols between 3 departments to ensure prompt updates on legal and insurance documentation changes.

Affiliations

  • Association of Organized Medical Staff Services (AAMSS)
  • American Marketing Association
  • National Health Care Anti-Fraud Association (NHCAA)
  • Commission on Accreditation for Health Informatics and Information Management (CAHIIM)
  • Healthcare Information and Management Systems Society (HIMSS)
  • National Association for Public Health Statistics and Information Systems (NAPHSIS)
  • American Health Information Management Association (AHIMA)
  • Project Management Institute
  • Lions Club
  • Electronic Health Record Association (EHRA)

Certifications

  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Certified Health Data Analyst (CHDA) - Cedar Works, 2021
  • Health Information Systems Optimization Certification - Cedar Works
  • Patient Records Management Certification - Summit Group
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional Coder (CPC) – American Academy of Professional Coders, 2024
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification - 2017
  • CompTIA A+ Technician

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