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Skills

  • Bilingual communication
  • Cake decorating skills
  • Effective trainer
  • Food tray carrying
  • Outgoing and energetic
  • Bill computation
  • Banquet coordination
  • Creating and running merchandising programs
  • Table setting
  • To-go order preparation

Work Experiences

  • Was in charge of stocking, pricing, front-facing, and rotating merchandise.
  • Filled 18 ice bins and cleaned them 3 times weekly throughout the shift.
  • Got better.
  • Verified the ages of over 2 customers on a daily basis and stopped serving inebriated customers.
  • Managed
  • Had planned ahead.
  • Made suggestions for daily specials, wine selections, and desserts in order to steer customers toward more profitable items.
  • Kept an eye on various areas of the bar to ensure that alcohol consumption stayed within limits.
  • Baked breads, cookies, and other bakery items after proofing dough products.
  • Completed cash transactions in a timely and accurate manner.

Summaries

  • Planning and developing creative event presentations has proven to be a success.
  • Focused on customer service
  • In FOH and BOH operations, a competent and capable team member.
  • Seasoned
  • By completing meal preparation, dedicated Bar Staff ensures excellent products.
  • Ability to adjust to changing menus and policies, as well as deal with customer complaints.
  • Butcher who has 3 years of experience in the field.
  • Memorizing menu items and orders, upselling additional products, and taking accurate drink and food orders are all skills she possesses.
  • Quality-driven Team Crew Member eager to contribute to the team's success by utilizing expertise in all aspects of restaurant operations.
  • Sales, marketing, and inventory control are some of my specialties.

Accomplishments

  • Collaborated with kitchen staff to ensure timely delivery of food and beverage orders, serving up to 18 customers during peak hours.
  • Recognized for outstanding customer service.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Implemented a customer appreciation scheme, resulting in 10% loyalty increase and reduced customer churn by 72% over two years.
  • Used upselling techniques that increased sales of premium alcoholic beverages by an average of 38% per shift.
  • Trained new hires on bar operations, safety standards, and customer service, enhancing team efficiency during high-traffic periods.
  • Suggested and assisted in troubleshooting a recurring issue with Jira, leading to an system improvement.
  • Led a mentorship program for new bar staff, significantly reducing turnover and improving team cohesion.
  • Streamlined end-of-night closing process, enabling the team to complete tasks 76% faster while maintaining accuracy.
  • Initiated a stock optimization strategy that reduced supply waste by 75%, saving 7 on monthly inventory costs.

Affiliations

  • Member of Bar Profitability Experts, exchanging knowledge on revenue enhancement strategies and customer retention tips.
  • Member of the Bar Sustainability Network, advocating for environmentally friendly programs such as reduced single-use plastics in bar operations.
  • Certified Fire Safety Warden, responsible for staff and customer safety procedures during emergency situations.
  • Member, Hospitality Financial and Technology Professionals (HFTP), gaining insights into cost-saving initiatives and financial management.
  • Certified Food Protection Manager through ServSafe, ensuring compliance with health codes for bar and kitchen areas.
  • Participated in the Craft Beer Association, enhancing knowledge of beer styles and craft brewing trends.
  • Joined the Social Responsibility in Hospitality Association, focusing on initiatives to reduce the harmful impact of alcohol on communities.
  • Completed Master Mixologist coursework through procedure, specializing in high-end and modern cocktail creation.
  • Member of Texas Safe Alcohol Consumption Coalition, promoting safer drinking environments through community partnerships.
  • Member of the Raleigh Hospitality and Tourism Association, networking with local business owners and improving customer service practices.

Certifications

  • Basset (Beverage Alcohol Sellers and Servers Education and Training)
  • Cocktail & Bartending Masterclass by Northwind
  • OSHA: HACCP
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Cicerone®
  • International Bartenders Association (IBA) Certification
  • Certificate in Bar Service from European Bartender School
  • SafeStaff Food Safety Certification
  • Hospitality Skills Certificate through City & Guilds
  • TIPS (Training for Intervention Procedures) Certification

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