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Skills

  • Customer service related to shipping
  • Quality control
  • Process equipment
  • Organization
  • Team management
  • Budgets
  • Inventory control and audits
  • Operational improvement
  • Shipment planning
  • Key performance indicators (KPIs) tracking

Work Experiences

  • Communicated with carrier representatives to make arrangements and provide shipping and delivery instructions.
  • Created custom declarations for international shipments.
  • Double-checked order data on a three years basis to ensure that transactions and shipping dates were correct.
  • Attained a 71% faster problem resolution rate.
  • Analyzed current shipping operations and implemented automation strategies that cut shipping time by 37%.
  • Prepared materials for shipment by packing, securing, labeling, and applying postage to them.
  • Coordinated with system shipping services.
  • Collaborated with leadership to establish best-in-class shipping processes using Lean principles, reducing lead times by 78%.
  • Adhered to strict safety protocols.
  • Adhered to strict safety protocols in handling hazardous procedure during shipping, avoiding penalties and preventing accidents.

Summaries

  • Awarded Employee of the Year for 100% on-time shipments.
  • Material Shipper with 14 years of successful risk assessment and process improvement experience.
  • Competent in route planning and determining shipment methods.
  • Achieved 67% more punctuality in deliveries.
  • To increase efficiency, develop and implement innovative transportation and distribution procedures.
  • Collaborative logistics professional.
  • Accomplished Material Shipper proficient in handling cross-border shipments, reducing delays by 68% while coordinating effectively with international carriers.
  • Accomplished Material Shipper.
  • Achieved accurate orders over a 18 months period.
  • Achieved faster, error-free processing.

Accomplishments

  • Reduced freight misrouting instances by 77% through the integration of a transport management system (TMS), improving carrier selection.
  • Implemented processes to identify and resolve inventory discrepancies, reducing time spent searching missing stock by 38%.
  • Collaborated with team of 4 in the development of system.
  • Facilitated team-wide training for a new ERP system, reducing order processing time by 58%.
  • Collaborated with third-party logistics partners to enhance real-time tracking methods, reducing lost shipments by 65%.
  • Modernized shipping operations by integrating digital inventory systems, resulting in 35% improvement in tracking and dispatch timelines.
  • Successfully handled escalated customer complaints regarding delayed shipments, resolving issues and retaining 48% of impacted clients.
  • Improved warehouse space utilization by 51% through strategic reorganization of outbound shipment area, reducing retrieval and handling times.
  • Developed a comprehensive in-house training program for new hires, which resulted in a 49% decrease in onboarding time.
  • Cut mis-shipments and returns by 69% through the implementation of a barcode scanning system that enhanced packaging accuracy.

Affiliations

  • Association for Operations Management (APICS)
  • Freight Transportation Services Index Membership
  • Materials Handling Engineers Association (MHEA)
  • Reverse Logistics Association (RLA)
  • Project Management Institute
  • National Institute for Packaging and Handling Logistics Engineers (NIPHLE)
  • Occupational Safety and Health Administration (OSHA) Membership
  • National Freight Advisory Committee (NFAC)
  • Council of Supply Chain Management Professionals (CSCMP)
  • American Medical Informatics Association

Certifications

  • Apple Certified Associate (ACA)
  • ServSafe
  • Transportation of Dangerous Goods Certification - Raleigh
  • OSHA 10-Hour General Industry Certification Phoenix
  • Basic Maritime Cargo Logistics Certification - Seattle
  • Transport of Dangerous Goods (TDG) Certification - 2019
  • Certified Public Accountant (CPA)
  • Automated Warehouse Systems Certification - 2024
  • Commercial Shipping and Freight Handling Certificate - Chicago
  • CompTIA A+ Technician

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