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Skills

  • Regulatory standards
  • Verifying orders
  • Medication dispensing
  • Excellent telephone demeanor
  • Medication synchronization programs
  • Drug Formulation and Compounding
  • Customer satisfaction improvement strategies
  • Health outcomes assessment and improvement
  • Documentation skills
  • Pharmacy operations management

Work Experiences

  • Used careful oversight and team leadership to supervise the dispensation of controlled substances, including framework and program.
  • Achieved zero reportable incidents related to medication mismanagement in 2018.
  • Conducted regular staff safety trainings.
  • Collaborated with program to bring student pharmacists into the clinic, increasing operational capacity without exceeding budget constraints.
  • Hired, trained, and coached 13 Managing Pharmacists, resulting in a 17% increase in overall performance.
  • Accomplished over two years.
  • Achieved a 4% reduction in procedural delays.
  • Conducted regular staff safety trainings, resulting in zero reportable incidents related to medication mismanagement in 2022.
  • Appointed as the lead in reviewing SOPs.
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.

Summaries

  • Oversee category pharmacy operations to meet operational goals and fill over 9 orders per day.
  • Professional pharmacist with exceptional operational management, team leadership, and recordkeeping skills.
  • Use conversational Spanish skills to work well with program groups.
  • Considerate Managing Pharmacist recognized for exceeding target immunizations by $16 and increasing pharmacy revenue by %3.
  • In a busy pharmacy environment, highly adaptable Managing Pharmacist providing medical assistance and support to patients.
  • Excellent communication and organizational skills, as well as a keen eye for detail.
  • Managing Pharmacist with 6 years of successful cross-functional collaboration and budget management experience.
  • Good communication, relationship-building, and multitasking skills.
  • Pharmacy management professional who is well-organized and diligent and has excellent verbal and written communication skills.
  • Expert at providing excellent customer service while counseling patients on the proper use of prescription and over-the-counter medications.

Accomplishments

  • Implemented a streamlined inventory management system, reducing stock outages by 25% and lowering waste through expired products by 2%.
  • Designed and executed controlled substance audits, resulting in 62% compliance and zero major discrepancies during regulatory inspections.
  • Increased customer satisfaction by 55% through implementing a patient feedback and follow-up process for better service resolution.
  • Documented and resolved system which led to method.
  • Achieved Lean for the pharmacy through adherence to regulatory standards, increasing customer trust and compliance success rates.
  • Led business development efforts, increasing specialty drug offerings, which boosted revenue from specialty prescriptions by 51% within several months.
  • Led a comprehensive training program for pharmacy staff on vaccine administration, resulting in 76% more vaccinations administered during flu season.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 9 in the development of category.
  • Established a personalized medication therapy management (MTM) program that improved patient health outcomes for up to 6 chronic condition patients.

Affiliations

  • Health-System Pharmacy Administration Residency Program – Phoenix
  • Pharmacoeconomics and Outcomes Research Member – 2020
  • American Marketing Association
  • Rotary International
  • National Association of Boards of Pharmacy (NABP)
  • National Community Pharmacists Association (NCPA)
  • Freemason
  • Clinical Pharmacist Collaborative Network Member – 2022
  • Institute for Safe Medication Practices (ISMP)
  • Pharmacy Quality Alliance (PQA)

Certifications

  • Certified Anticoagulation Care Provider (CACP) - 2020
  • Quality in Pharmacy Practice Certification – Lakeside Partners
  • Fellow of the American Society of Consultant Pharmacists (FASCP) – 2015
  • Immunization Certification (ACIP Approved) – 2022
  • Certified Healthcare Quality Professional (CHQP) - Beacon Labs
  • Certified Specialty Pharmacist (CSP) - Northwind
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Basic Life Support (BLS) Certification – American Heart Association

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